Sherry's World

Results-driven Program Management and Financial Crime Compliance professional with 12 years of experience spanning Program Management, KYC, AML, Fraud Risk Management, Regulatory Compliance, and Banking Operations within global financial services environments. Proven track record of leading complex, time-sensitive regulatory and business transformation initiatives while ensuring adherence to governance, risk, and compliance frameworks. Expertise in customer due diligence (CDD), enhanced due diligence (EDD), transaction monitoring, fraud investigations, controls management, and regulatory remediation programs.

Skilled at driving cross-functional collaboration, stakeholder engagement, and operational excellence to deliver strategic outcomes, mitigate financial crime risks, and enhance regulatory compliance. Recognized for strong analytical capabilities, process optimization, team leadership, and the successful execution of high-impact programs that improve operational efficiency, customer experience, and organizational performance.

Program Management Analyst - J.P. Morgan Chase & Co.

(2024-05 - 2026-06)

Supported the planning, execution, and governance of strategic programs and business initiatives, ensuring alignment with organizational goals, timelines, and regulatory requirements.

• Coordinated cross-functional teams and stakeholders to track program deliverables, manage dependencies, and facilitate effective decision-making.
• Developed and maintained program dashboards, reports, and executive-level presentations to provide visibility into project status, risks, issues, and key performance metrics.
• Conducted data analysis and performance tracking to identify trends, optimize processes, and support continuous improvement initiatives.
• Managed program documentation, governance artifacts, meeting cadences, and action-item tracking to ensure compliance with internal standards and controls.
• Collaborated with business, technology, operations, and risk management teams to drive successful implementation of program objectives.
• Assisted in risk identification, issue resolution, and change management activities to minimize project disruptions and improve delivery outcomes.
• Supported budget tracking, resource planning, and program financial reporting to ensure effective utilization of resources and adherence to project plans.
• Streamlined reporting and operational processes through automation and process enhancement initiatives, improving efficiency and stakeholder experience.
• Facilitated stakeholder communications, status reviews, and governance meetings, ensuring transparency and alignment across all program participants.

KYC, AML, Compliance & Fraud Specialist - J.P. Morgan Chase & Co.

(2021-04 - 2024-05)

Conducted comprehensive Know Your Customer (KYC) and Customer Due Diligence (CDD) reviews to ensure compliance with regulatory requirements, internal policies, and global banking standards.

• Performed Enhanced Due Diligence (EDD) investigations for high-risk customers, analyzing customer profiles, transaction patterns, source of funds, and beneficial ownership structures.
• Monitored and reviewed suspicious transactions, identifying potential money laundering, fraud, sanctions, and financial crime risks for escalation and further investigation.
• Investigated fraud alerts, account activities, and customer disputes, leveraging data analysis and risk assessment techniques to mitigate financial and operational risks.
• Collaborated with Compliance, Risk, Legal, Operations, and Business teams to ensure timely resolution of compliance issues and adherence to regulatory obligations.
• Conducted periodic customer reviews, remediation activities, and documentation validation to maintain accurate and up-to-date customer records.
• Evaluated sanctions screening, adverse media findings, politically exposed person (PEP) relationships, and regulatory watchlist matches to support risk-based decision-making.
• Prepared detailed case narratives, investigation reports, and audit-ready documentation to support regulatory examinations and internal compliance reviews.
• Supported AML monitoring and transaction surveillance programs by identifying unusual activities and escalating potential suspicious cases in accordance with established procedures.
• Contributed to process improvement initiatives, enhancing operational efficiency, control effectiveness, and overall compliance with financial crime prevention frameworks.

Debit Card Fraud & Claims Specialist - J.P. Morgan Chase & Co.

(2016-01 - 2021-04)

Investigated debit card fraud cases, unauthorized transactions, and customer disputes in accordance with banking regulations, internal policies, and card network guidelines.

• Reviewed fraud alerts, transaction patterns, and account activities to identify suspicious behavior and mitigate potential financial losses.
• Processed and resolved customer claims related to unauthorized transactions, merchant disputes, account takeovers, and card misuse within established service-level agreements.
• Conducted detailed analysis of customer accounts, transaction histories, and supporting documentation to determine claim validity and appropriate resolution outcomes.
• Collaborated with Fraud Operations, Risk Management, Compliance, Card Services, and Customer Support teams to ensure accurate and timely case resolution.
• Applied regulatory requirements, including consumer protection and dispute resolution guidelines, to maintain compliance and deliver fair customer outcomes.
• Escalated high-risk fraud incidents and emerging fraud trends to relevant stakeholders, contributing to proactive fraud prevention efforts.
• Maintained comprehensive case documentation, investigation records, and audit-ready reports to support internal reviews and regulatory examinations.
• Assisted in identifying process gaps and implementing operational improvements that enhanced fraud detection, claim handling efficiency, and customer experience.
• Delivered high-quality customer support by addressing complex fraud-related inquiries, providing claim status updates, and ensuring effective issue resolution.

Process Developer - Genpact Pvt. Ltd.

(2012-09 - 2015-09)

• Managed IT service incident management processes as a Process Coach, mentoring team members, monitoring service quality, and facilitating timely resolution of customer and operational issues.
• Functioned as a Fraud Operations SME, overseeing a team of 11 professionals, providing expert guidance on fraud investigations, escalations, compliance requirements, and process optimization.

Customer Support Specialist - 24/7 Customer Pvt. Ltd.

(2010-10 - 2011-11)

Ground Staff - Kingfisher Airlines - Bengaluru International Airport

(2008-04 - 2010-06)

MBA - Finance - Manipal University

BBA - Business Administration - Manipal University (2026)