Shibin Joy

Meticulous Executive Housekeeper using 16+ years in hospitality industry to maintain highest standards of cleanliness and staff efficiency. Additional skills include time management; employee follow up and motivation as well as providing excellent customer service through highly-organized services.

Executive Housekeeper - Evolve Back Resort - Coorg, Karnataka, India

(2024-10)

• Prepare staff schedules and duty rosters
• Check periodical stock taking and maintaining of stock records for linen, uniforms and supplies.
• Develop and implement training programs within the department.
• Develop and manage the housekeeping department's annual budget, ensuring efficient allocation of financial resources.
• Address and resolve guest complaints and manage crisis situations as they arise.
• Establish and implement standard operating procedures (SOPs) for cleaning and housekeeping to improve efficiency and product use.
• Ensure a comfortable and pleasant environment for guests by upholding high standards of cleanliness, responding to requests, and resolving issues promptly.

Executive Housekeeper - Prakrti Shakti By CGH - Panchalimedu, Idukki, India

(2023-02 - 2024-09)

• Prepare staff schedules and duty rosters
• Check periodical stocktaking and maintaining of stock records for linen, uniforms and supplies.
• Develop and implement training programs within the department.

Deputy Housekeeper - The Zuri Kumarakom, Kerala Resort & Spa - Kottayam, India

(2021-12 - 2023-02)

• Prepare staff schedules and duty rosters
• Develop and implement training programs within the department
• Forecasting and budgeting for operating and capital expenditure

Deputy Housekeeper - Aveda Resort and Spa Kumarakom - Kottayam, India

(2021-01 - 2021-09)

• Prepare staff schedules and duty rosters
• Develop and implement training programs within the department
• Forecasting and budgeting for operating and capital expenditure

Assistant Manager Housekeeping - Ramada Egmore - Chennai, India

(2018-08 - 2020-03)

• Arrange training of staff within the department
• Update records/ files/ registers etc
• Supervised day-to-day operations to meet performance, quality and service expectations.

Housekeeping Executive - The Raintree Hotel - Annasalai, Chennai, India

(2016-12 - 2018-08)

• Supervise cleaning on the allotted floors and areas
• Report maintenance work on the floor
• Prepare housekeeping status reports

Housekeeping Supervisor - Howard Johnson Hotel - Dubai, United Arab Emirates

(2014-09 - 2016-10)

• Train housekeepers on cleaning and maintenance tasks
• Respond to customer complaints and special requests.

Room Attendant - Hulhule Island Hotel - Maldives

(2011-05 - 2014-08)

• Clean the rooms
• Answer guest requests promptly on the floor
• Handover lost and found articles if any found in the room.

Housekeeping Room Attendant - The Zuri Kumarakom, Kerala Resort & Spa - Kottayam, India

(2010-01 - 2011-04)

• Clean the rooms
• Answer guest requests promptly on the floor
• Handover lost and found articles if any found in the room

Bachelor of Hotel Management - Hospitality Administration And Management - The Oxford College of Hotel Management (2009-05)