Shittal Kaale

Results-driven professional with 10 years of experience in Sales & Marketing, team training and supervision, and strategic sales planning. Skilled in planning and implementing sales strategies and incentives, executing marketing campaigns, and conducting promotional activities in the corporate sector. Adept at building client relationships, achieving sales targets, and leading teams to consistently deliver business growth.

Sales Account Manager - FirstCry.Com (Brainbees Solution Pvt Ltd)

(2019-12 - 2025-03)

• Spearheaded sales strategies and campaigns across corporate and retail sectors, consistently achieving 15–20% annual revenue growth.
• Managed a portfolio of 50+ key accounts, building long-term client relationships and ensuring repeat business.
• Developed and managed field networks for hospitals at FirstCry, distributing gift boxes to newborn families while maintaining strong client and hospital relationships.
• Led and trained a team of 10+ sales executives, improving productivity and exceeding targets by up to 25%.
• Planned and executed marketing initiatives and promotional campaigns, increasing brand visibility and customer engagement by 30%.
• Conducted market research and competitor analysis to identify growth opportunities, contributing to strategic business expansion.
• Coordinated with distribution channels and cross-functional teams to ensure timely inventory delivery, streamline operations, and enhance customer experience.
• Prepared and analyzed MIS reports for management, providing actionable insights that improved sales efficiency by 20%.
• Recognized for maintaining excellent rapport with clients and teams, receiving appreciation from managers and clients alike.

Direct Marketing Executive - CG Marketing Pvt Ltd

• Conducted Teen Mom Health & Hygiene Awareness Program for young girl students across schools in Mumbai and nearby villages, driving social impact and brand awareness.
• Delivered Personality Development & Goal-Setting Workshops in co-ed schools for students, integrating product engagement for Head & Shoulders brand.
• Organized, supervised, and executed sales promotions and marketing events for Procter & Gamble products, ensuring effective brand positioning and increased visibility.
• Maintained accurate daily, weekly, and monthly sales & marketing reports to track KPIs, and support management decision-making.
• Implemented hospital marketing activities in maternity hospitals across Mumbai by distributing product samples to new mothers and educating them on product benefits.
• Trained, supervised, and guided field teams during campaigns to ensure smooth execution and achievement of sales/marketing goals.

Customer Care Executive - Reliance BPO

• Handled inbound and outbound customer interactions, ensuring high levels of satisfaction and issue resolution.
• Assisted customers with product/service inquiries, billing, and account-related questions.
• Resolved customer complaints effectively while adhering to company policies and guidelines.
• Achieved performance targets related to call quality, response time, and customer satisfaction.

Front Desk Executive - Air India

• Interacted with passengers and travel agents via calls and in-person at the front desk, ensuring clear communication and a positive customer experience.
• Assisted customers with ticket bookings, travel inquiries, cancellations, and refunds with accuracy and efficiency.
• Handled passenger queries, complaints, and service requests with professionalism to ensure customer satisfaction.
• Maintained and updated transaction records and booking systems to ensure data accuracy.
• Coordinated with internal departments to resolve issues promptly and streamline operations.

Verification executive - HBL Global (HDFC Bank)

• Conducted customer document verification (KYC), background checks, and regulatory compliance reviews to ensure compliance with company policies and regulatory requirements.
• Interacted with customers, clients, and field agents to clarify discrepancies and request additional information when needed.

Radio Jockey - All INDIA Radio

• Hosted and performed live radio shows for the Marathi section, engaging listeners through engaging conversations and interactive sessions.

B.Com - Mumbai University

HSC - Maharashtra State Board

SSC - Maharashtra State Board

Diploma in Airlines and Travel Management - Airlines and Travel Management - Career Vision Institute