Shivaji Tigade

Experienced and results-driven Operations & Travel Management Professional with over 30 years of expertise in the tours, travel, and transport industry. Proven track record of managing end-to-end operations, including sales, billing, client servicing, fleet coordination, and team leadership. Adept at scaling processes from small business environments to large multinational corporations, with a strong focus on efficiency, customer satisfaction, and revenue growth.

Skilled in leading high-performing teams, training staff, and handling 24/7 operational demands with professionalism and urgency. Recognized for operational excellence, strategic thinking, and the ability to build long-term client and vendor relationships.

Senior operations manager - Choudhary Transport - Dombivli

(2021-02)

• Lead and manage end-to-end operations across the travel and transport division for a large-scale multinational company.
• Supervise a large cross-functional team, including sales, operations, billing, and logistics personnel.
• Oversee client servicing, high-value accounts, and ensure smooth execution of corporate and individual travel arrangements.
• Implement operational best practices, streamlining internal workflows and improving service delivery across regions.
• Monitor and improve billing, invoicing, and collections processes, ensuring timely payments and financial compliance.
• Manage the vehicle rental and driver management system, including fleet tracking, driver coordination, and emergency handling.
• Conduct training and onboarding programs for junior team members, promoting skill development and operational consistency.
• Develop and review travel quotations, pricing strategies, and cost estimates for bulk and high-value client orders.
• Collaborate with senior leadership on strategy planning, performance reporting, and service expansion initiatives.

Operations & Sales Manager - Sam-San Travels - Tardeo Road - Mumbai

(1989-02 - 2020-12)

• Handled complete business operations, including sales, billing, collections, and customer relationship management.
• Managed the car rental division, overseeing driver recruitment, route planning, and vehicle maintenance.
• Provided 24/7 support for client emergencies, ensuring fast and effective resolution of issues on-ground.
• Built long-term client relationships through customized travel solutions and excellent service delivery.
• Designed travel quotations and cost plans, balancing profitability with client satisfaction.
• Maintained accurate records of bookings, vehicle logs, and financial transactions.
• Ensured timely clearing of outstanding payments, significantly improving cash flow and client accountability.

Bachelor of Arts - University of Mumbai (1989-05 - 1992-03)