Shivani Mehra

A dedicated and versatile professional with over 7 years of experience spanning Customer Service, Sales, and Office Administration. Proven track record at organizations like Amazon and LIC in delivering exceptional client support, managing complex e-commerce operations, and streamlining office workflows. Highly proficient in CRM tools, GeM (Government eMarketplace), and MS Office.

Virtual Customer Service Associate at AMAZON (2024-05 – Present)

• Managed high-volume customer inquiries via phone and chat, consistently meeting performance metrics for resolution time and quality.
• Resolved technical issues regarding Prime services, digital devices, and website navigation.
• Collaborated with internal logistics teams to track shipments and expedite returns/exchanges.

Office Assistant at BRAND AD & RISK MANAGEMENT PVT. LTD. (2023-10 – 2024-04)

• Streamlined office operations by managing executive schedules, correspondence, and visitor relations.
• Maintained precise physical and digital filing systems and managed vendor relations for office supplies.
• Acted as the primary point of contact for internal and external communication, ensuring a professional front-office environment.

Senior Sales Executive at KINGS FURNISHING & SAFE CO. (2017-01 – 2023-12)

• Drove revenue growth through both showroom sales and digital e-commerce platforms.
• Managed government procurement processes via GeM (Government eMarketplace).
• Coordinated directly with the production department to ensure custom furniture orders met design specifications.
• Maintained daily bookkeeping records and managed online inventory updates.

Telecaller at LIC

• Executed outbound sales strategies and built long-term relationships with policyholders.
• Simplified complex insurance information for clients to facilitate informed decision-making.

Master of Commerce in Commerce – IGNOU (2020)

Bachelor of Commerce in Commerce – Delhi University (2018)

Senior Secondary – CBSE (2015)

Matriculation – CBSE (2013)