Shraddha Makwana

Detail-oriented Insurance Operations and Broking Support Professional with 2.8+ years of experience supporting global Property & Casualty (P&C;) insurance operations within WTW. Skilled in policy administration, quote capture, stakeholder coordination, compliance documentation, operational reporting, and process improvement. Strong analytical and communication abilities with growing exposure to workflow coordination, team support, and operational management functions aligned with UK insurance and business services environments.

Advisor, Broking Platform Support - WTW (Willis Towers Watson) - Mumbai

(2023-08)

• Support global broking teams across Middle Market (MM), M&A;, Specialty, and Global Service & Solutions (GSS) operations.
• Manage quote capture, policy administration, insurance documentation, and client record validation with high accuracy.
• Coordinate with brokers, account managers, and underwriting teams to resolve operational and documentation queries efficiently.
• Maintain exposure data, policy lifecycle records, coverage details, endorsements, limits, and deductibles within broking systems.
• Contribute to process improvement initiatives, workflow coordination, and knowledge management documentation.
• Prepare process reference guides, operational meeting records, and support materials to improve team efficiency and consistency.
• Recognized for reliability, attention to detail, stakeholder communication, and strong operational support within fast-paced global teams.

Master of Commerce - M.Com - R.A. Podar College of Commerce & Economics (2023)

Bachelor of Commerce - B.Com - R.A. Podar College of Commerce & Economics (2021)