Shreen Dhingra

Dynamic professional with 8+ years of experience specializing in Customer Relationship Management (CRM), Operations Administration, and HR Support. Proven track record in optimizing workflow efficiency, managing high-volume patient/client coordination, and improving service delivery metrics. Highly proficient in MS Office Suite (Excel, Word, PowerPoint) and data management systems.

Committed to leveraging strong interpersonal communication and problem-solving abilities to drive organizational growth and exceed KPI targets

Clinic Assistant Manager - Gynoveda Ayurveda Fertility Clinic

(2024-11)

• Streamlined daily operations for a facility handling 50+ patients per day, reducing administrative bottlenecks
• Optimized appointment scheduling, resulting in a 20% increase in scheduling efficiency and reduced patient wait times
• Maintained 100% accuracy in 500+ patient electronic health records (EHR) and regulatory documentation

Office Coordinator - Dimple Packaging Pvt. Ltd

(2024-08 - 2024-10)

• Managed end-to-end communication for 100+ active client accounts, ensuring 100% on-time order delivery
• Facilitated cross-departmental collaboration that streamlined operational workflows, saving 10 hours of manual processing time per week

HR Assistant - Counselling Home

(2022-01 - 2024-06)

• Spearheaded full-cycle recruitment for 30+ roles, effectively managing the onboarding process for new hires
• Managed HRIS data entry for 200+ employees, maintaining a 99% accuracy rate in attendance and performance records

Investor Relations Officer - KFin Technologies Ltd

(2021-01 - 2021-12)

• Resolved 100+ investor grievances monthly, maintaining a high satisfaction rate while ensuring 100% regulatory compliance
• Audited and updated a database of 1,000+ investor records, ensuring data integrity and strict adherence to company guidelines

Retail Sales Officer - Tanishq (Titan Company Ltd.)

(2017-10 - 2019-09)

• Consistently achieved 95% of monthly sales targets through consultative selling and proactive customer relationship management
• Managed daily inventory of 500+ SKUs and POS billing systems, facilitating high-volume transactions during peak hours

Customer Care Executive - Kochar Tech

(2016-06 - 2017-08)

• Handled 80+ inbound/outbound calls daily, maintaining an average 92% Customer Satisfaction Score (CSAT)
• Analyzed common customer pain points, contributing to a 15% reduction in recurring inquiries through improved service communication

Bachelor of Arts - B.A. - IEC University, Himachal Pradesh

Senior Secondary - 10+2 - Punjab School Education Board