Shreya Chatterjee

Program Manager with 8+ years of exceptional experience across supply chain engineering, first-mile/last-mile logistics operations, and new product launches at Amazon. Proven track record of scaling e-commerce programs from alpha pilots to stable network-wide rollouts covering 1,190+ stations. Expertise in supply planning, demand forecasting, cross-functional stakeholder alignment, and data-driven process re-engineering.

Certified Six Sigma Green

Belt recognized for delivering the lowest regional loss metrics in India for 5 consecutive quarters and spearheading high-impact green-energy network expansions.

Program Manager - AMAZON - Mumbai, India

(2025-07)

• Network Scale-Up: Engineered the end-to-end launch strategy and scaled customer-facing delivery programs from initial proof-of-concept to 60% network-wide coverage across 1,190 last-mile stations.
• Operational Efficiency: Devised standardized planning frameworks and robust operational SOPs that increased forecasting accuracy by 23% and dropped cost-per-shipment metrics by 15%.
• SLA & Governance: Maintained automated KPI dashboards to track newly launched products, driving rigorous corrective actions across cross-functional product, business, and field logistics teams.
• Territory Support Pay: Structured the regional pricing models for third-party logistics support pay, effectively balancing vendor cost optimization with high service-level agreements (SLAs).
• Risk Mitigation: Built comprehensive business continuity frameworks that successfully absorbed sudden supply-side shocks, keeping baseline peak-season service levels above 89%.

Operations Manager - AMAZON - Kolkata, India

(2021-08 - 2025-07)

• Asset & Loss Protection: Spearheaded data-led security and process integrity audits, shrinking regional shipment shrinkage by 97% and securing the lowest loss record across India operations for 5 straight quarters.
• Sustainability Leadership: Directed the green-logistics roadmap for East India, deploying a fleet of 175 Electric Vehicles (EVs) that reduced localized fuel expenses by 56% (Honored with the Scaling up of E-Vehicles in East India Award).
• Diversity & Capacity: Partnered with local entrepreneurs to set up the region's first female-led Delivery Service Partner (EDSP), directly scaling up node processing capacity by 7,000 package pickups per day.
• Throughput Optimization: Optimized logistics dispatch schedules and warehouse constraints across fulfillment hubs, elevating overall processing throughput by 10% and minimizing turnaround times by 7%.
• Peak Event Execution: Led volume planning for high-intensity annual sale events, managing a field force of 150+ and handling a surge capacity of 35,000 shipments at a 99.6% on-time fulfillment rate.

Team Lead - AMAZON - Kolkata, India

(2021-01 - 2021-07)

• Daily Execution: Oversaw day-to-day sorting and last-mile dispatch cycles, resolving cross-dock exceptions to maintain a stable 96% on-time delivery metric.
• People Development: Mentored frontline warehouse associates and restructured training programs, resulting in an 18% reduction in new-hire ramp-up time and a 28% increase in individual productivity.

Technical Support Engineer - IBM - Bangalore, India

(2016-09 - 2018-08)

• Service Delivery: Addressed complex enterprise tier technical issues, sustaining a strict 100% SLA adherence rate and initiating infrastructure process quality audits that elevated client satisfaction scores by 98%.

Post Graduate Diploma in Management (PGDM) - Supply Chain & Marketing - New Delhi Institute of Management (2019 - 2021)

Bachelor of Engineering (B.E.) - Aeronautical Engineering - MVJ College of Engineering, VTU (2012 - 2016)