Shreya Joshi
Senior Process Analyst
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About
Results-driven professional with 5+ years of experience across operations, client servicing, payroll support, document analysis, and process management. Strong analytical skills with hands-on expertise in Excel, SQL, Python, and Power BI. Proven ability to manage deadlines, improve workflows, and deliver high-quality client support.
Experience
Senior Process Analyst at Gallagher (2025-04 – Present)
Review and analyze client documents for accuracy and compliance. Support client managers in end-to-end servicing processes.
- Review and analyze client documents for accuracy and compliance
- Support client managers in end-to-end servicing processes
- Coordinate with internal teams to resolve queries and delays
- Maintain SLA adherence and quality standards
- Prepare operational reports and track case progress
- Manage multiple priorities within strict deadlines
Senior Customer Service Representative at ADP (2022-04 – 2023-10)
Assisted clients with payroll processing and employee records management.
- Assisted 100+ clients with payroll processing and employee records
- Managed tax calculations, deductions, onboarding, and exits
- Resolved client queries while maintaining service quality
- Generated weekly business leads through relationship management
Customer Service Executive at AllStates Solutions (2020-02 – 2021-12)
Assisted customers with online insurance claim filing and account management.
- Assisted customers with online insurance claim filing
- Supported account unlock and password reset requests
- Delivered prompt issue resolution and customer support
Education
Bachelor of Commerce in Commerce – MIT World Peace University
