Shreya Toppo
CUSTOMER SERVICE PROFESSIONAL
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About
People-focused and service-oriented professional with experience in hospitality sales, recruitment, and five years of tutoring. Skilled in customer engagement, emotional intelligence, communication, problem-solving, teamwork, and adapting to individual needs. Experienced in creating welcoming and memorable customer experiences while maintaining a professional and positive approach.
Passionate about delivering exceptional service, working with people from diverse backgrounds, and continuously developing personally and professionally. Seeking to bring a genuine passion for service and strong interpersonal skills.
Experience
Customer Service & Sales Executive - Myroh Ventures
(2026-05)
- Deliver personalised customer service, building rapport and understanding individual customer needs.
- Handle customer concerns and difficult interactions calmly, using empathy and emotional intelligence to resolve issues.
- Drive sales and customer retention through clear, trust-based communication and follow-up.
- Collect and act on customer feedback to improve the overall customer experience.
- Coordinate orders and delivery requirements while working with the team to ensure smooth service.
- Consistently go beyond customer expectations, receiving positive appreciation for attentive and professional service.
Independent Tutor - Independent
(2020 - 2025)
Primary students
- Provided personalised one-to-one and group tutoring, adapting teaching approaches to different learning needs.
- Managed schedules and lesson plans effectively while maintaining consistency, patience, and professionalism.
- Built positive relationships with students and families through understanding, encouragement, and a supportive approach.
Tele caller specialist
(2022 - 2023)
Recruiter
- Recruited delivery personnel through candidate screening, effective communication, and structured follow-up.
- Collaborated with team members to coordinate recruitment activities, support timely hiring, and achieve shared team objectives.
Education
Senior Secondary / High School Certificate - PATRACHAR VIDYALAYA, DELHI (2021 - 2023)
FREE EMPLOYABILITY ACADEMY (2021 - 2022)
