Freelance Transport & Operations Consultant at Self-Employed (2024-10 – Present)
Delivered consulting and operational support in transport management, ensuring cost-effective, compliant solutions with timely deployment and service flexibility. Designed and implemented compliance tracking systems and MIS reporting frameworks to strengthen audit readiness and operational transparency. Conducted driver training and grooming programs focused on defensive driving, safety, and customer service.
Oversaw transport compliance to maintain adherence to regulatory standards and employee safety. Drove cost control, client satisfaction, and team morale through structured KPIs and feedback mechanisms. Led strategic initiatives to align operational goals with organizational vision.
Developed and enforced SOPs for operations and transport services, improving reliability, efficiency, and response times.
- Successfully managed RFP/RFQ processes, securing 2 contracts out of 3 bids.
- Coordinated ESG audit preparation, resulting in certification achievement.
- Directed website redesign and corporate rebranding, completed on time and to quality standards.
Team Leader at Ameriprise India LLP (2019-02 – 2024-09)
- Multi-Location Operations: Successfully managed operations across Gurgaon and Noida, ensuring smooth functioning and consistently achieving all operational targets.
- Fleet Management: Oversaw daily transportation for 3,500+ employees, improving punctuality and operational efficiency through effective fleet utilization.
- Project Execution: Delivered key infrastructure projects including building renovations and column strengthening ahead of schedule and within budget.
- Facility Services Oversight: Monitored and enhanced housekeeping and pantry services, maintaining a safe, hygienic, and conducive work environment.
- Vendor & Contract Management: Administered vendor contracts, procurement processes, and Annual Maintenance Contracts (AMCs) across facilities, IT, security, and transport, driving cost optimization and service reliability.
- Data-Driven Operations: Developed and maintained comprehensive MIS reports for transport operations, enabling informed decision-making and continuous improvement.
Sr. Associate at Ameriprise India LLP (2014-08 – 2019-02)
- Transport Automation & Optimization: Implemented automation solutions to streamline transport operations, reducing manpower costs and enhancing flexibility and user-friendliness of services.
- Visitor Hospitality Management: Organized seamless transport arrangements for business visitors, ensuring high standards of hospitality throughout their stay.
- Facility Oversight: Managed penthouse accommodations for business visitors, delivering a professional and comfortable experience.
- Quality Assurance & Vendor Management: Conducted regular quality audits and vendor evaluations, driving contractual compliance and improving service delivery across facility operations.
- Security Operations: Oversaw daily security functions including employee onboarding, access card issuance, and access management to maintain a secure workplace environment.
- Compliance & Safety: Ensured adherence to transport compliance standards while prioritizing employee safety across all operations.
- Cafeteria & Office Supplies: Directed cafeteria services and office supply management, ensuring consistent availability and cost-effective procurement.
Associate at Ameriprise India LLP (2011-07 – 2014-07)
- SOP Development & Enforcement: Designed and implemented standard operating procedures (SOPs) for facility and transport services, improving reliability, efficiency, and response times.
- Emergency Preparedness: Coordinated emergency response plans and facility readiness protocols, strengthening workplace safety and resilience.
- Logistics & Vendor Coordination: Oversaw transportation logistics, vendor management, and soft services including pantry, housekeeping, and office maintenance.
- Manpower Management: Administered compensation and benefits for contract manpower, ensuring compliance and fair treatment.
- Employee Health & Safety: Managed employee health and safety initiatives.
- MIS & Billing Oversight: Managed MIS reporting and billing processes for office suppliers, ensuring accuracy and accountability.
- IT Supply Management: Directed IT helpdesk supply chain, including hardware, software, and printer resources, to support seamless operations.
- Compliance & Security: Ensured transport compliance and supervised security services to safeguard employees and assets.
Outsource at Ameriprise India LLP (2008-12 – 2011-06)
- Transport Operations: Managed day-to-day transport planning and execution, ensuring timely and efficient employee commutes.
- Visitor & Ad Hoc Transport: Coordinated transport arrangements for visitors and ad hoc requirements, maintaining service flexibility and reliability.
- MIS & Billing: Oversaw transport MIS reporting and billing processes, ensuring accuracy and transparency in cost management.
- Performance & Budget Management: Monitored OTA (On-Time Arrival), OTD (On-Time Departure), and managed approved budgets to optimize operational efficiency.
- Office Supplies & Printing: Directed procurement and management of office supplies and printing resources, ensuring uninterrupted support for business operations.
- Cafeteria Management: Supervised cafeteria services, focusing on quality, cost-effectiveness, and employee satisfaction.
Transport Executive at Fareportal India Pvt Ltd. (2008-01 – 2008-12)
Managed day-to-day transport planning and execution, ensuring punctuality and operational efficiency. Optimized cab utilization and implemented cost-control measures to enhance service reliability. Prepared and maintained daily MIS reports to support accurate tracking and data-driven decision-making. Ensured full compliance of the fleet with regulatory and safety standards. Coordinated ad hoc and visitor transport arrangements, delivering flexible and dependable solutions.
Executive – Facilities at WNS Global Services (2007-06 – 2007-12)
- Cab Departure Planning & Execution: Directed daily cab departure schedules, ensuring punctuality and smooth transport operations.
- Fleet Utilization & Cost Optimization: Maximized cab utilization and implemented cost-saving measures without compromising service quality.
- MIS & Reporting: Prepared and maintained daily MIS reports, enabling accurate tracking and data-driven decision-making.
- Fleet Compliance: Ensured adherence to transport compliance standards, including regulatory checks and safety protocols.
- Driver Training & Grooming: Conducted regular training and grooming sessions for drivers, enhancing professionalism, safety, and customer service.
- Ad Hoc & Visitor Transport: Coordinated special transport arrangements for visitors and ad hoc requirements, ensuring flexibility and reliability.
