Shruthi R

Travel Desk consultant - acts as a central point for organizing complex travel, specializing in creating personalized, cost-effective itineraries while providing exceptional service. They manage full-cycle bookings (flights, hotels, transport) using GDS tools, ensuring compliance with travel policies, and solving logistics issues for individuals or corporate clients

Travel Desk – Consultant - Namdhari Seeds Private Limited

(2025-08)

• Plan and coordinate travel arrangements for staffs, booking flights, trains, buses, or other transportation modes according to specified travel.
• To take care of hotel reservation, or other accommodation based on the preferences and requirements.
• Coordination with employees on travel requests, to be available 24 x7
• To handle travel-related finances and ensures adherence to the company's travel policies and budgets.
• To assist in visa processing for international travel and provide guidance on the necessary documentation for a smooth journey.
• To ensure that all travel arrangements are in line with the company's travel policy, including guidelines on preferred airlines, class of travel, accommodation standards, and expense limits.
• Maintaining monthly data report in Excel.
• To negotiate contracts with airlines, hotels, and other travel service providers to secure better rates and deals for the organization.
• To coordinate for transportation activities, including arranging pick-ups, drop-offs, and transfer point
• Invoice processing, follow up on payouts, End to end process

Senior Executive –Front office - Administration Department - INurture Education Solutions Private limited

(2022-11 - 2025-02)

• Plan and organize transportation, accommodations, insurance, and other travel services.
• Handling end-to-end travel bookings, including flights, accommodations, car rentals, and other transportation modes
• Responsible for travel arrangements like air tickets, rail tickets, pick and drop from airport and railway station, etc. for the guest as per their request.
• Coordination with employees on travel requests, to be available 24 x7
• Calendar management scheduleining appointments and events
• Maintain and approve all travel bills and email them to the finance department by the end of each month.
• Manage multiple vendors for sourcing and payments
• Work on PO Creation Vendor Onboarding , Payments follow with Finance
• Communicate with the person travelling regularly to keep them updated on logistics
• Office management-related administration work
• Analyzing and preparing reports on travel spends and Preparing travel budgets.
• Travel advances and reimbursement activity of the employees.
• Entering data, maintaining databases, and keeping a records
• Handling petty cash
• Following up on vendor payments.
• Processing id cards and visiting cards of employees.
• On-going travel support wherever required by the employee
• Preparing travel budget reports.
• Administration & Maintaining MIS of the client's service Data.
• Negotiate favorable rates, discounts, and contract terms to ensure cost-effective travel arrangements.
• Handle petty cash and expenses, maintaining suitable and sufficient office stationery levels.
• Maintaining and publish excel employee shift rooster and seating arrangement for the entire production floor with zero error.
• Call monitoring and verification of all Offshore sales calls-
• Provide call quality report to clients.
• Provide one on one feedback to the voice executives.
• Developing quality control processes.
• Supervised Daily team activities
• Provided feedback to the employees
• Provided reporting to the client and upper management on weekly performance metrics, average handle time.
• Ensured that all the customer requests are working properly.
• Support office teams in order to ensure the smooth running of day-to-day activities
• Coordinating with the sales team and preparation of required quotes accordingly
• Coordinating with client and sales team.
• Involved into administrative department Assists office staff in maintain Files and database.

Team Leader / Sales coordinator - Accident Relief Care Pvt Ltd, Bangalore

(2020-10 - 2022-08)

• Manage the overall running of the sales team
• Develop and implement strategic sales plans that expand a company's customer base and solidify its presence
• Achieving growth and hitting sales targets by successfully managing the team and by assessing the teams' strengths and weaknesses
• Establishing productive and professional relationships with key personnel in assigned customer accounts and memberships
• Building and promoting healthy, long-lasting customer relations with existing and new supplier by partnering with them
• Administration & Maintaining MIS of the client's service Data.
• Effective team builder with good communication skills.
• Ensuring completion of assigned work within the TAT.
• Monitoring team activities and handling process compliance issues.
• Motivating and mentoring of agents on process and reducing errors.
• Team meet and need based feedback and individual review of team members.
• Need based team outing and team building activity.
• Conducting training for the team members on the competent states.
• Maintaining and publish excel employee shift rooster and seating arrangement for the entire production floor with zero error.
• Call monitoring and verification of all Offshore sales calls-
• Provide call quality report to clients.
• Provide one on one feedback to the voice executives.
• Developing quality control processes.
• Supervised Daily team activities
• Provided feedback to the employees
• Provided reporting to the client and upper management on weekly performance metrics, average handle time.
• Ensured that all the customer requests are working properly.
• Support office teams in order to ensure the smooth running of day-to-day activities
• Coordinating with the sales team and preparation of required quotes accordingly
• Coordinating with client and sales team.
• Involved into administrative department Assists office staff in maintain Files and database.

Tour Consultant - FCM Travel Solutions Private Limited Bangalore

(2019-04 - 2020-03)

• Research various destinations and means of travel regarding prices, customs, weather conditions, reviews etc.
• Diagnose the clients' specifications and wishes and suggest suitable travel packages or services
• Organize travels from beginning to end, through booking tickets and accommodation, securing rental transportation etc.
• Supply travelers with pertinent information and useful travel/holiday material (guides, maps, event programs etc)
• Collect deposits and balances
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Handle unforeseen problems and complaints and determine eligibility for money returns
• Attend conferences to maintain familiarity with tourism trends
• Create and update electronic records of clients
• Maintain relationships with key persons
• Keep financial statements and documents
• Reach the revenue and profit targets

Counter Staff - Alpha Air Travel Private Limited Bangalore

(2017-02 - 2019-04)

• Plan and Book the flight tickets and transportations, accommodations, insurance and other travel services in GDS software.
• Experience with travel booking software like Amadeus.
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations, events etc) to travelers
• Book transportation, make hotel reservations and collect payment/fees
• Use promotional techniques and prepare promotional materials to sell itinerary tour packages
• Deal with occurring travel problems, complaints or refunds
• Attend travel seminars to remain updated with tourism trends
• Enter data into our software and maintain client files
• Network with tour operators
• Maintain statistical and financial records
• Meet profit and sales targets
• Billing the tickets
• Maintain Daily sales report of the booking

B.A - History, Economics, Opt English Literature - Maharani's Arts, Commerce and Management College for Women Bangalore (2013 - 2016)

H.S.C - Maharani Lakshmi Ammanni College Bangalore (2011 - 2012)

S.S.L.C - M.G.E.S. English High School Bangalore (2009 - 2010)