Country Manager - Vayu Aviation Services Limited, UK (Sky Harrier Private Limited, India) - UK/India
(2024-08)
Reported to UK Directors.
- Directed global and Indian travel and administrative functions, overseeing team performance.
- Cultivated and maintained client relationships, serving as the primary point of contact.
- Facilitated inter-team coordination and provided backup support.
- Managed all Indian company operations.
Deputy General Manager-Admin and Travel Desk - Teleindia Networks Private Limited - India
(2019-08 - 2024-08)
Provided direct oversight to the PMO and CEO.
- Managed daily operations for the Travel Desk and Administration, leading a team and cluster.
- Nurtured and sustained client relationships, acting as a key point of contact.
- Coordinated with the travel team and offered backup support for all travel and administrative tasks.
- Oversaw Pan-India guest house operations and managed associated payments.
- Administered global and Pan-India SIM cards and data cards for all employees.
District Manager - Vision India Pvt Ltd and Renu Communications - India
(2018-10 - 2019-04)
Reported to the State Manager.
- Supervised daily BPO operations, managing teams and clusters.
- Cultivated and maintained client relationships, serving as the primary point of contact.
- Ensured team coordination and provided backup support.
- Managed complete administrative and HR processes for the cluster.
General Manager - Hiz Travel Network Pvt Ltd - India
(2017-12 - 2018-03)
Reported to the Managing Director.
- Directed daily operations, managing teams and generating operational business reports.
- Fostered and maintained business relationships with existing corporate clients and sales channels.
- Coordinated with the team and provided support to corporate clients for international ticketing, visas, and automation technical assistance.
- Managed the complete sales cycle, including web research, cold calling, online presentations, trial periods, and sales closures in collaboration with the Managing Director.
- Developed and implemented strategies to continuously acquire new customers.
- Executed direct sales, account management, and established strategic alliances.
- Built and maintained strong business relationships with current and potential clients, engaging during the project lifecycle to enhance delivery and monitor customer satisfaction (CSAT).
- Identified and generated new business opportunities and clients for the service range within the industry.
South India Corporate Manager - Easy Trip Planners Pvt Ltd - India
(2013-07 - 2015-11)
Reported to the CEO.
- Managed daily operations, leading teams and generating business reports for operations.
- Cultivated and maintained business relationships with existing corporate clients and sales teams.
- Coordinated with the team and provided comprehensive support to corporate clients for international ticketing, visas, and automation technical assistance.
- Oversaw the complete sales cycle, including web research, cold calling, online presentations, trial periods, and sales closures in coordination with the Director, CCO, and CEO.
- Devised strategies to effectively acquire new customers on an ongoing basis.
- Managed direct sales, account management, and forged strategic alliances.
- Established and nurtured excellent business relationships with both existing and potential clients, interacting throughout the project lifecycle to improve delivery and consistently track customer satisfaction (CSAT).
- Identified and generated new business opportunities and clients for the service portfolio relevant to the industry.
Branch Head and Manager Operations - Infiniti Travel Services - India
(2011-03 - 2013-07)
Reported to the CEO.
- Directed daily operations, managing teams and generating reports for tickets, visas, and petty cash.
- Cultivated and maintained business relationships with existing customers.
- Provided backup support to corporate clients for international ticketing, visas, and automation technical assistance.
- Managed direct sales, account management, and established strategic alliances.
- Built and maintained strong business relationships with existing and potential clients, engaging during the project lifecycle to enhance delivery and consistently monitor customer satisfaction (CSAT).
- Identified and generated new business opportunities and clients for the service offerings within the industry.
Travel Lead - Arisglobal Software Pvt Ltd - India
(2010-05 - 2011-05)
Maintained records of outgoing and incoming tickets, visas, and in-house invoices, submitting reports to the Reporting Manager monthly; managed all travel service records.
- Developed an application to streamline the visa initiation, tracking, and progress monitoring processes.
- Played a key role in securing Business Visitor Visas for the US.
- Advised managers and employees on specific visa requirements and regulations.
- Conducted cost analysis, planning, and implementation to reduce operational expenses.
- Processed business visas and work permits for various countries.
- Consistently enhanced relationships with consulates to expedite visa procurement.
- Analyzed internal processes and recommended/implemented procedural changes to improve operational efficiency.
- Selected and identified suitable travel agencies.
- Negotiated airline deals.
- Managed vendors for overseas insurance providers, hotels, calling cards, and car rentals, ensuring high-quality services.
- Attended airline workshops and seminars to stay informed about business needs and travel trends.
- Prepared travel checklists, guides, and other documentation for overseas travelers.
- Managed accommodation for employees onsite, including guest houses, serviced apartments, and hotels.
- Facilitated travel inductions for employees.
- Prepared and analyzed project-specific expenses, circulating timely reports to management.
- Organized off-site meetings.
- Collated all necessary documents for visa processing through coordination with employees.
- Arranged air tickets for candidates or employees by coordinating with them and travel agents, subsequently sending itineraries and coordinating with the Head and President for tickets, hotel, and transport arrangements.
- Supported in-house travel services to ensure smooth operations.
- Provided comprehensive travel solutions including visa, ticketing, hotel, forex, and transportation.
- Reconciled travel invoices, forex transactions, and other expenses.
Team-leader - FCm Travel Solutions Pvt Ltd - India
(2003-01 - 2009-05)
Maintained records of outgoing and incoming tickets, visas, and corporate invoices, submitting monthly reports to the Reporting Manager and Admin Manager; managed all travel service records.
- Performed fare constructions and document production.
- Maintained detailed customer profiles.
- Advised travelers on suitable routes, fares, and airlines.
- Arranged local hospitality.
- Collated all necessary documents for visa processing through coordination with passengers and corporate clients.
- Arranged air tickets for candidates or employees by coordinating with them and travel sub-agents, sending itineraries, and coordinating with the Manager for cab arrangements.
- Managed corporate accounts including Sasken, Opel, GMR Groups, Pharmarc, Pantaloons, and Future Groups nationwide as a Team Leader.
- Supported the aforementioned corporate clients to maintain smooth in-house travel services; served as an implant executive and Team Leader at GMR Group for 5 years.
- Handled passport-related issues.
- Participated in review meetings for the corporate accounts managed.
- Maintained positive relationships with airline staff to facilitate waitlist reservation clearances.
- Became proficient in the travel policies and procedures of various corporate clients.
- Arranged meet and assist services, airport transfers, hotel bookings, and foreign exchange for travelers.
Executive -Domestic and International Travel Supervisor - Akbar Travels of India - India
(2001-12 - 2002-12)
Maintained records of outgoing and incoming tickets, visas, and corporate invoices, submitting monthly reports to the Reporting Manager and Admin Manager; managed all travel service records.
- Collated all necessary documents for visa processing through coordination with passengers and corporate clients.
- Arranged air tickets for candidates or employees by coordinating with them and travel sub-agents, sending itineraries, and coordinating with the Manager for cab arrangements.
Executive – Trainee, Domestic and International travel executive - Air Pushpak Travels Pvt Ltd - India
(1999-07 - 2001-12)
- Collated all necessary documents for visa processing through coordination with passengers.
- Arranged air tickets for passengers or corporate clients such as INEL, Kudremukh employees by coordinating with them, airlines, and embassies, then sent itineraries to passengers and coordinated with the Admin Manager for cab arrangements.
Executive – Sales and Relationship executive - Navakarnataka Publications Pvt Ltd - India
(1999-01 - 1999-06)
- Promoted educational products and books to primary and secondary schools.
- Organized scientific exhibitions in schools.
- Met sales targets and achieved the highest sales records.
