Shruthi Shastry

Detail-oriented and results-driven Project Coordinator with 3+ years of experience in IT and network services. Skilled in coordinating cross-functional teams, managing project deliverables, handling escalations, and maintaining SLA compliance. Proven ability to manage project lifecycles, support stakeholder communication, and streamline workflows for improved delivery outcomes.

Project Coordinator (Network Services) at Microland Limited (2021-12 – 2024-12)

• Acted as Single Point of Contact (SPOC) for Network Services projects with clients including Unilever and British Telecom.
• Ensured adherence to SLAs and timely service delivery.
• Validated project requirements to align with objectives and timelines.
• Managed queues and task ownership to ensure delivery milestones were met.
• Handled service request escalations and coordinated resolution with internal and vendor teams.
• Maintained smooth collaboration with vendors and support teams for project execution.

IT Officer / Business Application Analyst at Sneha Synergy (2019-11 – 2020-10)

• Managed end-to-end internal project cycles from requirement gathering to deployment and post-Go-Live support.
• Oversaw changes and incidents for HRMS and production systems.
• Created project status reports and presented progress updates to senior management.
• Led user acceptance testing (UAT) and conducted training sessions for internal teams.
• Coordinated product demos and POC sessions to gather feedback and support decision-making.
• Maintained communication with vendors for issue resolution and support continuity.

M.Sc. in Computer Science – Osmania University (2018)

B.Sc. in Mathematics, Statistics, Computer Science – Andhra Mahila Sabha (2016)

Intermediate (MEC) – Little Flower Jr College (2013)

SSC – Grace Mission High School (2011)