Senior System Administrator at ProtoTech Solutions and Services Pvt. Ltd. (2023-09 – Present)
- Managing enterprise IT infrastructure including servers, network devices, endpoints, and cloud services.
- Installing, configuring, and maintaining Windows Server environments and server roles.
- Managing Windows Server updates, patching, performance tuning, system monitoring, and troubleshooting.
- Ensuring server security, availability, reliability, and proactive system health monitoring.
- Configuring and supporting client Windows environments across the organization.
- Deploying and managing Windows client systems and endpoint configurations.
- Implementing and maintaining Group Policies (GPOs) for endpoint management.
- Supporting user profile management, domain joining, and endpoint security configurations.
- Troubleshooting workstation hardware, software, application, and connectivity issues.
- Managing Active Directory, DNS, DHCP, and Group Policies.
- Creating and maintaining user accounts, permissions, shared resources, and access controls.
- Handling authentication, access control, and security policy implementation.
- Monitoring and troubleshooting Active Directory, login, authentication, and connectivity issues.
- Configuring and managing Hyper-V virtual machines and virtualization infrastructure.
- Monitoring virtualization performance and optimizing resource utilization.
- Supporting VM backup, migration, and disaster recovery processes.
- Maintaining virtual networking and storage configurations.
- Configuring and managing firewalls (Sophos) including VPN (SSL/IPsec), security policies, and access control.
- Implemented QoS policies on firewalls to optimize bandwidth utilization based on business priorities.
- Administering Google Workspace and Microsoft 365 including user management, security policies, and troubleshooting.
- Performing Microsoft licensing audits and coordinating with vendors to manage license procurement (including Autodesk).
- Monitoring network performance, identifying bottlenecks, and implementing rules to ensure high availability.
- Managing backup operations for critical servers (SVN, Tally, file servers) with automated scripts and offsite monitoring.
- Implementing backup and disaster recovery solutions and ensuring data recovery readiness.
- Introduced cost-effective solutions by implementing GitBucket as an alternative to GitLab.
- Handling asset management, auditing, and lifecycle tracking using Keka.
- Troubleshooting application and connectivity issues, including Roblox testing environments.
- Coordinating with vendors for procurement, upgrades, infrastructure support, and AMC activities.
- Implementing security best practices including endpoint protection, password policies, access controls, and system hardening.
- Managing shared drives, user permissions, and enforcing data security policies.
- Performing patch management, firmware upgrades, and proactive system health monitoring.
- Providing Level 2/Level 3 technical support for infrastructure, server, network, and endpoint-related issues.
- Preparing technical planning, server architecture, configuration standards, implementation steps, and system documentation.
- Collaborating with internal teams and external vendors for infrastructure upgrades, migrations, and continuous improvement.
- Maintaining system documentation, configuration records, asset information, and IT audit records.
- Automating routine administrative and backup tasks using PowerShell, Python, and batch scripting.
- Conducted cybersecurity awareness training sessions for employees and promoted security best practices across the organization.
- Installing, configuring, and maintaining Linux operating systems.
- Performing basic Linux administration and troubleshooting.
- Managing basic users, permissions, software updates, and system resources.
- Troubleshooting basic Linux system, network, and connectivity issues.
System Administrator at Pride Purple (2023-03 – 2023-09)
- Managed day-to-day IT infrastructure including desktops, laptops, printers, and biometric systems.
- Provided L2 support, resolving hardware, software, and network-related issues.
- Configured and troubleshot MS Outlook (POP, IMAP, SMTP) and Microsoft 365 accounts.
- Administered Active Directory, user accounts, permissions, and shared resources.
- Monitored network connectivity (LAN, DHCP) and performed troubleshooting.
- Managed and supported servers including Tally server and ERP applications.
- Performed backup operations and ensured data recovery readiness.
- Maintained IT asset inventory and generated audit reports.
- Coordinated with vendors for hardware procurement and repairs.
- Implemented security practices including antivirus management and system hardening.
System Administrator at Shro System Pvt. Ltd. (2019-12 – 2023-03)
- Managed Windows Server environments (2008–2019) including Active Directory, DNS, and Group Policy.
- Administered virtualization platforms (VMware, Hyper-V) for resource utilization.
- Configured and maintained firewall systems (Sophos, WatchGuard) and VPN policies.
- Implemented and monitored backup solutions using Commvault and LTO Tape Drives.
- Managed network infrastructure including LAN/WAN and VLAN configuration.
- Handled user access control, shared drives, and permission management.
- Maintained and monitored servers, storage (SAN/NAS), and network devices.
- Performed patch management, firmware upgrades, and system health monitoring.
- Automated routine administrative tasks using PowerShell scripting.
- Provided L2/L3 support for critical issues and ensured minimal downtime.
- Coordinated with vendors for hardware procurement and AMC resolution.
- Ensured implementation of security policies including endpoint protection.
Desktop Support Engineer at Team Network and Security Solutions (2018-01 – 2019-06)
- Performed installation and troubleshooting of hardware and software for end users.
- Managed desktop, laptop, and printer maintenance.
- Installed and maintained antivirus solutions (Quick Heal, Seqrite).
- Configured and troubleshot printers and scanners across the network.
- Handled MS Outlook configuration and troubleshooting.
- Diagnosed and resolved network issues (LAN, DHCP, connectivity).
- Assisted in VMware and Hyper-V installation and basic configuration.
- Managed user permissions and network shared folders.
- Installed and supported Windows Server and Active Directory setup.
- Managed biometric systems and backup operations (NAS to HDD).
IT / Desktop Support Engineer at Bill Trace Infotech Pvt Ltd (2016-09 – 2018-12)
- Managed IT asset procurement based on customer requirements.
- Performed system setup, OS installation, and configuration (Windows & Linux).
- Provided desktop support for hardware, software, and peripheral devices.
- Installed, configured, and maintained Billtrace billing software.
- Troubleshoot application-level issues and ensure smooth functionality.
- Handled database-related queries and basic troubleshooting.
- Coordinated with the backend development team for software updates.
- Assisted in testing and validating software changes before deployment.
- Delivered end-user support, resolving tickets and minimizing downtime.
- Maintained documentation of issues, solutions, and system configurations.
