Assistant Manager with 5+ years of experience in admissions operations, recruitment, CRM management, cross-functional coordination, and digital process enhancement.
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Dynamic and results-driven Assistant Manager with 6 years of experience in admissions operations, recruitment, CRM management, cross-functional coordination, and digital process enhancement. Proven ability to lead teams, improve operational efficiency, drive conversions, and collaborate with IT for website and system improvements. Strong communicator with expertise in guiding large-scale operations across 150+ school locations.
Assistant Manager – Podar Education Network – Marketing Department 2020 – Present Led a team of Admission Counselors/FDEs, overseeing task allocation, deadlines, and daily operations to ensure smooth workflow and high productivity. Maintained high-quality parent communication and service standards provided by counselors. Analyzed inquiry trends and conversions to implement strategic improvements. Coordinated cross-functional teams (IT, HR, Accounts, Admin) to ensure seamless operations and information flow. Designed and conducted structured training programs to enhance counselor performance and overall conversion efficiency. Handled escalated parent inquiries, ensuring timely resolution and improved satisfaction Monitored CRM usage, ensuring data accuracy, compliance, and timely reporting for management insights.
Recruitment & Interviewing - Interviewed 200+ candidates across 65 Podar school locations (online & in-person) for Admission Counselor roles. Managed end-to-end recruitment coordination for admissions staff. IT Collaboration & Digital Improvements - Coordinated website updates for 150+ schools with the IT team. Contributed to chatbot setup, testing, and functionality enhancement.
2021-2023
2012-2014
