Siddhesh Gawade

ServiceNow Consultant with 4.7+ years of experience delivering enterprise-scale solutions across ITSM, CSM, and custom applications. Demonstrated ownership of end-to-end ServiceNow delivery, from requirements and solution design through implementation and production support. Experienced in complex enterprise environments including CMDB governance, GRC processes, domain separation, and portal experiences.

Known for partnering effectively with cross-functional teams and stakeholders to deliver scalable, reliable, and user-focused platform solutions.

ServiceNow Consultant at Current Organization (2025-08 – Present)

Working in a cross-functional team to deliver an workflow automation tool with ITSM and Service Catalog solutions that help to reduce the turnaround time. Involved in custom application development, portal customisation, and integrations. Collaborating with multiple teams to align solutions with project goals.

• Working in a cross-functional team to deliver an workflow automation tool with ITSM and Service Catalog solutions that help to reduce the turnaround time
• Involved in custom application development, portal customisation, and integrations
• Collaborating with multiple teams to align solutions with project goals

Technical Lead – ServiceNow at T-Systems ICT India Pvt. Ltd (2024-10 – 2025-07)

Led delivery across ITSM, CSM, and ServiceNow Workspaces, handling integrations, platform configuration, reporting, Service Portal, and CMDB tasks, while supporting team members on project delivery. Led team standups and managed project coordination across multiple ServiceNow engagements. Provided technical guidance and addressed client queries. Acted as dedicated developer on the primary project, overseeing development and delivery end to end.

• Led delivery across ITSM, CSM, and ServiceNow Workspaces, handling integrations, platform configuration, reporting, Service Portal, and CMDB tasks, while supporting team members on project delivery
• Led team standups and managed project coordination across multiple ServiceNow engagements
• Provided technical guidance and addressed client queries
• Acted as dedicated developer on the primary project, overseeing development and delivery end to end

Senior Consultant – ServiceNow at T-Systems ICT India Pvt. Ltd (2024-04 – 2024-09)

Led delivery across ITSM, CSM, and ServiceNow Workspaces, handling integrations, platform configuration, reporting, Service Portal, and CMDB tasks, while supporting team members on project delivery.

• Led delivery across ITSM, CSM, and ServiceNow Workspaces, handling integrations, platform configuration, reporting, Service Portal, and CMDB tasks, while supporting team members on project delivery

Consultant – ServiceNow at Infocenter - An Insight Company (2021-10 – 2024-03)

Implemented end-to-end ITSM solutions, integrations, and Service Catalog workflows across CSM, GRC, and Domain Separation, while also building reports, Service Portal pages, and providing real-time client support during UK hours.

• Implemented end-to-end ITSM solutions, integrations, and Service Catalog workflows across CSM, GRC, and Domain Separation
• Built reports and Service Portal pages
• Provided real-time client support during UK hours

B.E. in Electronics & Telecommunication Engineering – Unknown (2018 – 2021)