Silvia Soni

Senior Healthcare Operations Leader with 22+ years of experience driving multi-site operations, business growth, center expansion, quality management, and capability development across healthcare and wellness organizations. Proven track record of leading operations for 27 centers and 120+ employees, implementing scalable SOPs, driving revenue growth, improving service quality, and launching new business initiatives. Experienced in cross-functional leadership, workforce planning, operational excellence, performance management, and customer experience enhancement.

Passionate about building high-performing teams and scalable healthcare delivery models.

Center Manager – Wellness Operations at Alive Wellness Clinics (2026-02 – Present)

• Managed end-to-end operations of the wellness center, ensuring consistent service delivery and operational excellence.
• Drive business growth initiatives, revenue optimization, and client retention strategies.
• Drove revenue growth by improving client retention, treatment conversions, and cross-selling wellness services.
• Partner with center leadership teams to improve performance, customer satisfaction, and profitability.
• Resolved customer escalations effectively, resulting in improved client satisfaction and retention.
• Coordinate with sales, marketing, and clinical teams to achieve organizational objectives.
• Conducted regular operational reviews and implemented process improvements to enhance efficiency and profitability.

Area Technical Head – Slimming Operations & Training at VLCC Healthcare Ltd (2023-03 – 2026-02)

• Directed operations across 27 centers with accountability for revenue performance, service quality, compliance, and workforce effectiveness.
• Led a team of 120+ professionals including Center Heads, Dietitians, Therapists, and Operations personnel.
• Managed recruitment, onboarding, workforce planning, and capability development across the region.
• Supported operational planning and launch readiness for new centers.
• Partnered with leadership to improve customer experience, operational efficiency, and profitability.
• Implemented performance dashboards and KPI monitoring frameworks.
• Introduced Cryolipolysis and HIFU in regional protocols, training 100+ staff on appliance handling and clinical application.
• Supported new center launches and cross-department alignment for business growth.
• Conducted end-to-end recruitment, including interviewing and hiring, followed by employee induction and delivering structured training programs to ensure seamless onboarding and performance readiness
• Drove 18% YoY revenue growth via bundled service initiatives and upskilling programs

Vertical Head – Slimming & L&D at Dermatech Pvt. Ltd (2020-08 – 2023-02)

• Spearheaded slimming vertical setup, contributing 20% to group revenue growth in first year.
• Developed pan-India SOPs and built hands-on training modules for new hires and existing staff.
• Partnered with device sales team to deliver client demos and technical appliance training (HIFU, Cryolipolysis).
• Championed performance benchmarking and capability development across 7+ locations.

Centre Head – Operations & L&D at Pachouli Wellness Clinic (2020-03 – 2020-08)

• Managed clinic performance, training of new joiners, and treatment SOP enforcement.

HOD – Dietetics & Training Development at Sampoorn Me Alive Pvt. Ltd (2020-01 – 2020-03)

• Recruited and trained clinical nutritionists for a digital wellness platform.
• Led technical script audits and ensured delivery compliance for online consultation models.

Slimming Head | Assistant Centre Manager | Dietitian at VLCC & Vibes Healthcare (2003 – 2019-12)

B.Sc. in Home Science in Nutrition & Dietetics – Delhi University (1999 – 2022)

PG Diploma in Dietetics & Public Health Nutrition (DDPHN) in Dietetics & Public Health Nutrition – Institute of Home Economics, Delhi University (2002 – 2003)