Simmi Sharma

Results-driven Operations, Customer Relationship Management, and Business Administration professional with 10+ years of experience in transport operations, logistics coordination, customer service management, administration, workforce optimization, and business operations. Proven expertise in operational excellence, KPI management, process improvement, stakeholder management, vendor coordination, and cross-functional team leadership. Skilled in managing high-volume operations, improving customer satisfaction, and delivering business growth in fast-paced environments.

Strong communication, analytical, and leadership abilities with experience handling multi-functional teams and operational workflows.

Assistant General Manager at Instant Transport Solution Pvt. Ltd. (2023-04 – Present)

Managed end-to-end transport and customer relationship operations in a high-volume business environment.

• Led operational teams to achieve service excellence, workflow optimization, and performance targets.
• Monitored operational KPIs and implemented process improvements to enhance productivity and reduce operational delays.
• Managed customer service operations including workforce planning, issue resolution, workflow management, and cost control.
• Prepared operational reports, management presentations, and business documentation for senior leadership.
• Improved customer satisfaction through proactive communication and timely issue resolution.
• Collaborated with cross-functional teams to improve operational procedures and service delivery standards.

Senior Manager – Operations & Customer Relationship at Instant Transport Solution Pvt. Ltd. (2022-04 – 2023-03)

Managed end-to-end transport and customer relationship operations in a high-volume business environment.

• Led operational teams to achieve service excellence, workflow optimization, and performance targets.
• Monitored operational KPIs and implemented process improvements to enhance productivity and reduce operational delays.
• Managed customer service operations including workforce planning, issue resolution, workflow management, and cost control.
• Prepared operational reports, management presentations, and business documentation for senior leadership.
• Improved customer satisfaction through proactive communication and timely issue resolution.
• Collaborated with cross-functional teams to improve operational procedures and service delivery standards.

Manager – Customer Relationship Management at Instant Transport Solution Pvt. Ltd. (2018-10 – 2022-03)

Managed end-to-end transport and customer relationship operations in a high-volume business environment.

• Led operational teams to achieve service excellence, workflow optimization, and performance targets.
• Monitored operational KPIs and implemented process improvements to enhance productivity and reduce operational delays.
• Managed customer service operations including workforce planning, issue resolution, workflow management, and cost control.
• Prepared operational reports, management presentations, and business documentation for senior leadership.
• Improved customer satisfaction through proactive communication and timely issue resolution.
• Collaborated with cross-functional teams to improve operational procedures and service delivery standards.

Senior Manager – Operations at RDPL Landmark & Infrastructure Ltd. (2010-03 – 2014-11)

• Managed HR, administration, business operations, and branch coordination activities.
• Maintained MIS reports and branch performance reports across multiple operational units.
• Handled customer relationship management and client servicing activities.
• Led business development initiatives and coordinated promotional activities.
• Ensured effective communication and coordination between departments and operational teams.

Executive – Sampling Department at Bobby Creation Pvt. Ltd. (2015-03 – 2015-08)

• Coordinated with international buyers regarding sampling requirements and approvals.
• Managed export documentation, shipment coordination, and production planning support.
• Ensured compliance with quality parameters and client specifications.

Admin Manager at Agarwal Taxcon Pvt. Ltd. (2014-11 – 2015-02)

• Managed office administration, vendor coordination, and procurement activities.
• Handled documentation, internal communication, and staff coordination.

Master of Business Administration in MBA – Maharshi Dayanand University

Bachelor of Commerce in B.Com with Computers – GVM Girls College