Simranjit Singh

Results-driven System Administrator with 15+ years of experience managing enterprise IT infrastructure, Windows Server environments, Microsoft 365, VMware virtualization, cybersecurity, backup solutions, RMM tools, and ticketing systems. Skilled in Active Directory administration, firewall management, automation patching, endpoint monitoring, disaster recovery, and remote support for global teams. Experienced with Halo PSA, Dolibarr, Zoho Desk, and Atera RMM for ticket management, automation, server patching, scripting, and infrastructure monitoring.

System Administrator - Elarafy - Mohali

(2023-03)

• Manage Windows Server environments, Active Directory, DNS, DHCP, and Group Policies.
• Administer Microsoft 365 services including Exchange Online, Teams, mail flow, and user security.
• Manage VMware ESXi and Hyper-V virtual environments including provisioning and troubleshooting.
• Use Atera RMM for automation patching, server patch management, scripting, remote monitoring, and alerts for 500+ endpoints and 30+ servers.
• Handle ticket management and client support using Halo PSA, Dolibarr, and Zoho Desk.
• Manage Veeam and Cove Data Protection backup solutions with regular failover testing.
• Configure Cisco Meraki firewalls, VPN tunnels, MAC filtering, DNS filtering, and security policies.
• Maintain IT documentation and SOPs using Hudu Documentation Tool.
• Provide remote support for Canadian and international users.

System Administrator - Madhav Group - Sirhind

(2019-11 - 2023-02)

• Provided L2/L3 support for Windows Servers, virtualization, and enterprise applications.
• Managed VMware and Hyper-V environments including storage and network configuration.
• Configured Symantec Endpoint Security and firewall security policies.
• Performed infrastructure upgrades, server patching, and security hardening.
• Supported disaster recovery and backup operations.

Technical Support Engineer - Progressive India Pvt. Ltd. - Chandigarh

(2014-11 - 2019-10)

• Resolved hardware, software, network, VPN, and OS-related issues.
• Managed onboarding, account setup, permissions, and email support.
• Maintained IT asset inventory and documentation.
• Installed enterprise applications, updates, and security patches.

Senior Desktop Support Engineer - Access Infotech Pvt Ltd - Chandigarh

(2013-07 - 2014-10)

• Provided L1/L2 support for Windows/macOS environments.
• Managed Active Directory accounts, printers, VPNs, and enterprise applications.

Desktop Support Engineer - Spectra Computech Pvt Ltd - Chandigarh

(2010-04 - 2013-03)

• Troubleshot end-user hardware and software issues.
• Installed OS images, drivers, updates, and enterprise applications.

BA - Punjabi University (2015)