Sindhu Reddy
Senior Process Executive (Fintech)
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About
Detail-oriented and proactive professional with 2 years of experience in fintech operations, fraud investigation, AML compliance, and payment platform support at Cognizant. Experienced in merchant and consumer fraud investigations, transaction monitoring, risk analysis, KYC remediation, and Enhanced Customer Due Diligence (ECDD). Skilled in identifying suspicious activities, handling escalations, maintaining SLA compliance, and supporting operational excellence.
Experience
Senior Process Executive (Fintech) - Cognizant Technology Solutions - Hyderabad, India
(2023-06)
- Collaborated with cross-functional teams to support and maintain Stripe's payment platform operations.
- Performed merchant and consumer fraud investigations by analyzing suspicious transactions and identifying risk indicators.
- Monitored financial transactions and ensured compliance with AML regulations and client SLAs.
- Conducted transaction monitoring and escalated high-risk suspicious activity cases to L3 support teams.
- Executed Enhanced Customer Due Diligence (ECDD) including name screening, adverse media checks, and transactional analysis.
- Reviewed KYC documentation and resolved payment-related issues efficiently.
- Prepared productivity, quality, and SLA breach reports on a daily basis.
- Conducted external QC samples and provided feedback to improve team quality standards.
- Worked extensively on Salesforce and Case Studio for investigation workflows and case management.
Education
MBA - Finance - Siddhartha Institute of Technology and Sciences (2023 - 2025)
BBA - Finance - St. Mary's Centenary Degree College (2020 - 2023)
Intermediate - MEC - Sri Gayatri Junior College (2018 - 2020)
SSC - Serenity Model High School (2017 - 2018)
