Sneha Saha
Active Directory Support Engineer at Microsoft
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About
Active Directory Engineer with remarkable troubleshooting skills and technical depth. Currently working at Microsoft. Career Objective:To keep developing skills, learning and gathering experiences, thereby empowering myself and the people I work with
Experience
Support Engineer (Directory Services), Microsoft
09/2021 - Present
Experience
Service Delivery : Working with Microsoft's enterprise customers on mission critical break-fixes and root cause analysis, adhering to strict SLA and maintaining end to end customer ownership.
Collaboration: Working with different support teams, technical advisors, escalation engineers to deliver the best to customers. Exchanging knowledge by actively swarming with different teams.
Effective communication: Communicating technical information to non-technical audiences through easy-to-understand presentation and demonstrations, along with clear and concise emails.
Learning: Learning Active Directory and other Windows components and implementing them to resolve customer issues.
Accomplishment: Cleared L200 examination on Group Policy, becoming a Microsoft Subject Matter Expert (SME) on the same.
Contributions: Taking up escalations from colleagues, delivering multiple triages on AD especially Group Policy.
Education
Bachelor of Technology (Computer Science & Engineering) Techno Main, Salt Lake 04/2017 - 04/2021, DGPA: 9.18
