Meddy

IT and Network Support Engineer with over 7 years of experience in Active Directory administration, DNS/DHCP management, server monitoring, and FTTH fiber network installation and troubleshooting. Skilled in providing L2 technical support, resolving incidents within SLA, and managing IT infrastructure for large corporate groups. Seeking to bring proven networking and telecom support expertise to an IT support role in Dubai, UAE.

L2 IT Executive – Tech Support - Teamlease Services Pvt. Ltd. (deployed at Bharti Airtel Group)

(2022-07 - 2026-06)

• Performed FTTH fiber splicing, cleaving, cleaning and quality inspection for new line installations and patch cable (LC, SC) moves
• Delivered L2 technical support to Airtel Group via multiple online ticketing tools, ensuring end-to-end issue resolution within SLA
• Monitored server performance and troubleshot server-related issues across the network
• Managed DHCP and DNS servers, and installed/configured Windows Server 2012 R2
• Configured and supported ONT and IPTV systems, and worked on Oracle iCRM tool for client technical support
• Handled client, project manager and workgroup email communications; managed overall IT department inventory
• Conducted RCA (Root Cause Analysis) sharing with business teams and followed incident, problem and change management processes
• Provided knowledge transfer within the team and supported shift/team management including task assignment

Sr. IT Executive – Software, Hardware & Network Support Engineer - Eastern India Powertech Ltd. (DLF Group)

(2016-09 - 2019-05)

• Installed and troubleshot Active Directory, DNS, DHCP, WINS and provided technical support across the DLF Group
• Managed and troubleshot Domain Server, Antivirus Server, File Server and Remote Installation Server
• Set up CCTV networking installation including CMS software and DVR systems
• Monitored systems and servers, managed the mail server, and resolved Outlook/Outlook Express data recovery issues
• Supported Taxman software on server and client side, and managed Tally ERP database with regular backups
• Created and managed domains and group policies; oversaw complete IT department inventory

B.Sc. - Information Technology - Sikkim Manipal University (SMU)

12th Standard - NIOS Board

10th Standard - U.P. Board