Sneha Tripathi

Dynamic professional with a strong foundation in customer engagement & communication strategies, complemented by expertise in data analysis and customer service. Demonstrates exceptional communication skills and leadership abilities, with a proven willingness to learn and adapt. Proficient in MS Office Suite, aiming to leverage these skills to drive organisational success and enhance customer satisfaction.

Fresher - Graphic designer, Data Entry, Customer Association at Prayagraj, India (2024-01 – 2024-02)

• Achieved service time and quality targets.
• Collaborated with team members to achieve target results.
• Engaged with customers to better understand needs and excellence service.
• Identified issues, analysed information and provided solutions to problems.
• Handled customer concerns and escalated major issues to supervisor.
• Resolved customer queries and problems using effective communication and providing step-by-step solutions.
• Demonstrated consistent hard work and dedication to achieve results and improve operations.
• Maximised customer engagement and satisfaction by delivering excellent customer service.
• Developed team communications and information for meetings.

Certificate of Higher Education Humanities in Humanities – Semstar global school (2023 – 2023) pursuing Bachelor of Arts LLB in Arts – Allahabad state university