Sofia Abraham

A highly versatile and results-oriented Operations & Administrative Specialist with over a decade of proven experience in transforming complex operational challenges into streamlined, efficient workflows. Adept at managing cross-functional responsibilities—from coordinating boardroom logistics and field team operations to overseeing vendor relations, recruitment support, inventory control, and executive assistance. Recognized as a dependable problem-solver with a proactive mindset, strategic focus, and strong attention to detail.

Known for bringing structure to dynamic environments, driving process improvements, and enabling teams to operate with precision and impact. Committed to delivering excellence in every aspect of operational execution.

Admin Executive - UMANG Maternity and Nursing Home

(2025-04)

Operations Coordinator - M/s STREVEN TECHPRO PVT LTD

(2023-07 - 2025-04)

• Assist in planning and organizing daily activities for field teams
• Co-ordinate and monitor field operation schedules and reports
• Be the point of contact between field team and head office
• Schedule and organize interviews, meetings, conference calls and logistics support
• Liaise with vendors, contractors, and service providers
• Delegate and monitor task, follow up on tasks, and keep everyone updated
• Work with procurement and logistics teams to ensure timely delivery
• Track inventory usage and manage documentation for equipment
• Handle administrative tasks such as manage database and record-keeping
• Contribute to improving operational efficiency
• Identify areas where daily work can be improved and suggest practical solutions
• Support the introduction of new systems and procedures to improve efficiency
• Supported manpower management by shortlisting CVs, coordinating interviews, assisting contractor selection for project staffing, and participating in salary negotiations to support project requirements

Administration Assistant - M/s ULTRA PEST CONTROL PVT LTD

(2011-02 - 2013-10)

• Managed petty cash transactions with accurate tracking and reconciliation
• Oversaw manpower scheduling and ensured optimal deployment of field staff
• Coordinated office operations, including record management, budget preparation, and personnel documentation
• Prepared and edited business documents such as invoices, financial statements, reports, memos, and letters using MS Office tools
• Followed up on outstanding payments in coordination with branch heads to ensure timely collections
• Maintained manual accounting records and supported general bookkeeping activities
• Proficient in Microsoft Excel, Word, and other essential office software
• Conducted salary calculations and reviewed payroll data across branches for accuracy
• Operated specialized industry software (Pest Control CRM) to manage service data and client records
• Collaborated with the customer relations department to enhance client satisfaction
• Handled client escalation, renewal, and courtesy calls with a focus on service quality
• Drafted formal business and administrative documents to support day-to-day operations
• Submitted daily administrative reports directly to the Managing Director
• Coordinated all aspects of general office management, ensuring operational efficiency
• Maintained office supply inventory, placed orders as required, and managed vendor relationships and negotiations

Administration Assistant - M/s ULTRA PEST CONTROL PVT LTD

(2016-11 - 2020-04)

• Managed petty cash transactions with accurate tracking and reconciliation
• Oversaw manpower scheduling and ensured optimal deployment of field staff
• Coordinated office operations, including record management, budget preparation, and personnel documentation
• Prepared and edited business documents such as invoices, financial statements, reports, memos, and letters using MS Office tools
• Followed up on outstanding payments in coordination with branch heads to ensure timely collections
• Maintained manual accounting records and supported general bookkeeping activities
• Proficient in Microsoft Excel, Word, and other essential office software
• Conducted salary calculations and reviewed payroll data across branches for accuracy
• Operated specialized industry software (Pest Control CRM) to manage service data and client records
• Collaborated with the customer relations department to enhance client satisfaction
• Handled client escalation, renewal, and courtesy calls with a focus on service quality
• Drafted formal business and administrative documents to support day-to-day operations
• Submitted daily administrative reports directly to the Managing Director
• Coordinated all aspects of general office management, ensuring operational efficiency
• Maintained office supply inventory, placed orders as required, and managed vendor relationships and negotiations

Sr. Administration Executive - M/s ACADEMY FOR COUNSELLING AND EDUCATION PVT LTD

(2014-02 - 2014-10)

• Perform administrative task for the Director of Operations
• Conserve executive time by reading researching and routing correspondence
• Arrange seminars, schedule conference calls, conference rooms
• Email drafting letters, Documents collecting and analyzing information
• Fielded general enquiries and transmitted to the appropriate person
• Prepared and edited correspondence reports and presentations
• Travel arrangements, preparation of expense reports
• Maintain office schedule to synchronize work flow and meetings
• Co-ordination with internal department for respective activities
• Contributed to team effort by accomplishing assigned work as requested and on schedule
• Backs up other practice administrators and Administrative staff as necessary

Administration Assistant - M/s HYGIENIC PRODUCTS OF INDIA

(2009-05 - 2011-02)

• Responsible for preparing contracts, reports, letters, memos
• Data entry and client database management
• Billing and Preparation of Tax Invoices
• Arranged responses to letters containing schedule inquiries
• Handling also the escalation calls
• Filed and recovered clerical documents, records and reports
• Maintain Inventory data and audit factory receipts and warehouse stock
• Perform tasks for instance keeping records of bank transactions
• Check routine Administrative requirements
• Attends to client's needs and Follow Up
• Administer all aspects of general office coordination
• Sort process and authenticate applications, receipts, expenditures, forms and extra documents

B. Com. - C.H.M College, Mumbai University (2009-04)

H. S. C. - C.H.M College, Mumbai University (2006-03)

S.S.C. - New English High School (2004-03)