Customer Specialist with a strong track record with 3+ Yr in resolving inquiries and enhancing customer satisfaction
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Customer Specialist with a strong track record with 3+ Yr in resolving inquiries and enhancing customer satisfaction, experience via live chat support and calls, backend processes, and Managing sales. Skilled in resolving customer queries, managing multiple interactions, driving upsells, and consistently meeting KPIs while ensuring a smooth customer experience.
Customer Representative - Etech Global Services
(2025-12 - 2026-12)
I work as a Customer Relations Associate in the chat process at ETech Global Services, where I am handling interactions with US-based customers and helped resolve their queries through live chat. The role required managing multiple chats at the same time while keeping responses quick and maintaining good service quality. Along with customer support, I also focus on identifying sales opportunities, suggesting relevant products (Upsell), and contributing to revenue through upselling.
I am consistently working towards meeting KPIs, balancing both customer satisfaction and sales goals, and aim to provide a smooth and positive experience in every interaction.
Tele Caller - Astral Pipes & Adhesives (Astral Limited)
(2023-09 - 2025-12)
A dedicated and detail-oriented professional with a solid foundation in customer service and operations, built through hands-on experience as an intern (First 6 months) and later as a full-time employee. Since joining full-time in 4th April 2024, I have been effectively managing customer queries, providing tailored solutions, and delivering a range of essential services. My role focuses on KYC verification, handling customer information with precision, and overseeing the back-end portal of the BWC application.
Additionally, I manage both outbound and inbound communications related to customer issues and product information, ensuring a seamless and efficient customer experience.
Master of Business Administration - Marketing Management - Dr. Babasaheb Ambedkar Open University (2024 - 2026)
Bachelor of Commerce - Business & Management - Gujarat University (2021 - 2024-04)
Higher Secondary Education - Commerce - Gujarat Higher Education Board (2019 - 2021)
