Sohome Das

Collaborating with sales and marketing teams to forecast customer demand accurately. This includes analyzing sales data and market trends to create effective demand plans. Overseeing the order fulfillment process, which includes processing customer orders, coordinating with warehouses, and ensuring timely delivery of products.

Monitoring inventory levels to ensure that stock is available to meet customer demand while minimizing excess inventory. This involves implementing inventory control measures and optimizing stock levels.

Customer Solution Analyst - Nestle India Ltd. - Gurgaon, Haryana

(2018-03)

• Collaborating with sales and marketing teams to forecast customer demand accurately. This includes analyzing sales data and market trends to create effective demand plans.
• Overseeing the order fulfillment process, which includes processing customer orders, coordinating with warehouses, and ensuring timely delivery of products.
• Monitoring inventory levels to ensure that stock is available to meet customer demand while minimizing excess inventory. This involves implementing inventory control measures and optimizing stock levels.
• Coordinating with suppliers, manufacturers, and logistics providers to ensure a smooth supply chain process. This includes negotiating contracts, managing supplier relationships, and resolving any supply chain issues.
• Acting as a liaison between customers and the supply chain team. This involves addressing customer inquiries, providing updates on order status, and resolving any issues that may arise.
• Analyzing supply chain performance metrics to identify areas for improvement. This includes tracking key performance indicators (KPIs) such as order accuracy, delivery times, and customer satisfaction.
• Identifying opportunities to streamline supply chain processes and improve efficiency. This may involve implementing new technologies, systems, or methodologies.
• Working closely with cross-functional teams, including sales, marketing, finance, and logistics, to ensure alignment and effective communication throughout the supply chain.
• Ensuring that supply chain processes comply with company policies and regulations. This includes managing risks associated with supply chain disruptions and developing contingency plans.
• Focusing on enhancing the customer experience by ensuring that products are delivered on time, in full, and in accordance with customer specifications.

SAP ABAP Programmer and Support - India Steamship - Kolkata, WB

(2016-03 - 2017-12)

• Designing, coding, and testing ABAP programs to meet the specific needs of the business. This includes creating custom reports, interfaces, enhancements, and forms.
• Providing ongoing support for existing ABAP programs and resolving any issues that arise. This may involve debugging and modifying existing code to enhance functionality or performance.
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Collaborating with functional consultants and business stakeholders to gather requirements and understand business processes. This ensures that the developed solutions align with business needs.
• Creating and maintaining technical documentation for all developed programs and processes. This documentation is essential for future reference and for other team members.

Dot Net Developer - Accenditore Software - Kolkata, WB

(2015-01 - 2016-12)

• Led projects and analysed data to identify opportunities for improvement.
• Increased customer satisfaction by resolving issues.
• Used coordination and planning skills to achieve results according to schedule
• Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
• Prepared variety of different written communications, reports and documents.

B.E - Information Technology - University Institute Of Technology, The Univerty of Burdwan (2010 - 2014)