Sushmita Ghow
Customer Service Executive / Data Analyst
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About
With a knack for problem-solving and a passion for data-driven insights, I excel in analyzing trends and enhancing customer experiences. Let me be your frontline analyst, dedicated to optimizing support strategies and fostering lasting customer relationships.
Experience
Customer Service Executive - 31 West Global Services
(2022-06)
31West is a leading provider of Outsourced Customer Support & Technology Consulting Services.
- Conduct research and training
- Resolving customer conflicts
- Documentation and CRM management
Customer Support Associate - Teleperformance D.I.B.S
(2020-08 - 2022-05)
Teleperformance is a global digital business services company.
- Customer Service
- Problem Solving
- Conflict Resolution
- Audits and Documentation
Senior Guest Relation Executive - OYO Homes and Hotels
(2019-10 - 2020-08)
OYO is a global platform that empowers entrepreneurs and small businesses with hotels and homes by providing full-stack technology that increases earnings and eases operations.
- Attending to guest queries
- Resolving booking issues
- Assisting with records and guest service
Education
Bachelor of Arts - Indira Gandhi National Open University (2019-01 - 2022-12)
Diploma - Financial Accounts - Webel Institute (2018-03 - 2019-04)
Intermediate - St. Thomas High School (2019)
