Sonali Singh 148

Dedicated as a Technical Support Engineer with 1 year of experience as a Lab Assistant in Technical Support, providing hardware, software, and network troubleshooting for students and faculty. Experienced in diagnosing technical issues, installing and configuring operating systems, maintaining computer systems, and delivering excellent end-user support. Knowledgeable in cloud technologies, including Amazon Web Services (AWS) and Microsoft Azure, with an understanding of cloud computing, virtual machines, storage, networking, and cloud security fundamentals.

Familiar with Windows, Linux, Active Directory, Office 365, ticketing systems, and remote support tools. Strong problem-solving, communication, and teamwork skills, with a commitment to delivering reliable IT support and continuously learning new technologies.

Lab Assistant in Technical Support

1 year of experience providing hardware, software, and network troubleshooting for students and faculty.

• Provided first-level technical support for hardware, software, and network-related issues.
• Installed, configured, and maintained Windows and Linux operating systems.
• Diagnosed and resolved desktop, laptop, printer, and peripheral device issues.
• Assisted users with software installation, system configuration, and account-related problems.
• Performed preventive maintenance and ensured the smooth functioning of computer lab systems.
• Supported LAN connectivity, internet troubleshooting, and basic network configuration.
• Managed system updates, antivirus installation, and security patch deployments.
• Collaborated with the IT team to maintain system availability and improve user support services.

Master of Computer Application in Computer Application – Karnataka University, Dharwad (2022-01 – 2024-01)

Bachelor of Computer Application in Computer Application – Sharnbasva University Kalaburagi (2018-01 – 2021-01)