Sonam Vohra

Business Development & Relationship Manager with 14+ years of professional experience in insurance broking, CXO relationship management, business development, and customer service operations.

VP – Business Development - PRUDENT INSURANCE BROKERS - Bangalore

(2024-01)

• Responsible for developing new clients and consulting them in managing their risks
• Maintaining strong relationships with CXOs to understand their unique business risks and curate a specific insurance program for their organizations
• Performing gap analysis of existing insurance portfolio and suggesting better terms and negotiating the same with the insurers
• Client retention to be maintained at company average level
• Responsible for preparing proposals for client presentations and assisting the clients with roadshows
• Cross Sell for all lines of business
• Interacting with all relevant risk insurance markets and sourcing the best solutions for clients
• Ensuring all the documentation and policy issuance is as per the SLA discussed
• Renewal tracking and ensuring timely reminders are sent to the clients for premium payment to ensure insurance continuity
• Providing continuous assistance to our clients regarding any query related to claims
• Coordination with all the internal stakeholders for execution of deliverables for the clients

Regional Lead - INTERNATIONAL MARKET ASSESSMENT INDIA PRIVATE LIMITED - Bangalore

(2022-04 - 2023-12)

• Responsible for growing and managing IMA India's CFO Forum in Bangalore, thereby contributing significantly to organization's revenue
• Achieving new business targets on monthly basis by selling targeted number of corporate memberships to CFOs
• Maintaining targeted percentage of retention for the year by minimizing number of drops from the CFO Forum
• Building strong relationships with member companies and ensuing high level of engagement from CFO members
• Ensuing high level of participation of CFO members in IMA sessions, Conferences, Roundtables, Workshops and other planned knowledge and networking events
• Selling targeted number of published reports to member companies and ensuring good participation in company surveys
• Upselling and cross selling to member companies (Multiple forum memberships – CEO, CHRO, CMO and other products and services from IMA, sponsorships, etc.)

Regional Lead - INTERNATIONAL MARKET ASSESSMENT INDIA PRIVATE LIMITED - Bangalore

(2022-04 - 2023-12)

Highlights

• Successfully achieved new business target and outperformed renewal target for FY 2023
• Delivered excellent participation in all sessions and workshops by exceeding the targeted participation levels

Senior Manager (Associate Vice President) – Renewals & Customer Service - Processing Centre - SBI LIFE INSURANCE COMPANY LIMITED - Bangalore

(2017-04 - 2021-12)

• Lead operations for collection of renewal premium across Karnataka region through rigorous follow up on all stages and consistently achieved monthly budget with a team of 6 Customer Service Officers in liaison with stakeholders; based at Processing Centre, Bangalore
• Maintained 13th and 61st month persistency in line with prescribed levels for all channels through coordination among Sales & Operations team, channel partners and collection officers
• Independently handled high net worth individuals, thereby contributed to the profitability of Bangalore region
• Handled escalations pertaining to renewals and related customer complaints to ensure timely resolution

Manager – Renewals & Persistency - SBI LIFE INSURANCE COMPANY LIMITED - Bangalore

(2015-04 - 2017-03)

• Lead operations for collection of renewal premium across Karnataka region through rigorous follow up on all stages and consistently achieved monthly budget with a team of 6 Customer Service Officers in liaison with stakeholders; based at Processing Centre, Bangalore
• Maintained 13th and 61st month persistency in line with prescribed levels for all channels through coordination among Sales & Operations team, channel partners and collection officers
• Independently handled high net worth individuals, thereby contributed to the profitability of Bangalore region
• Handled escalations pertaining to renewals and related customer complaints to ensure timely resolution

Deputy Manager - Business Analysis & Strategy - SBI LIFE INSURANCE COMPANY LIMITED - Mumbai

(2013-04 - 2015-03)

• Assisted Executive Director in business analysis and implementation of marketing strategies for Zone 3 (Eastern India), based at Head Office, Mumbai
• Analyzed key business parameters at zonal level and appraised regular performance to identify areas of improvement; also initiated corrective measures in coordination with stakeholders for consistent performance
• Improved performance of identified high potential branches for Bancassurance as well as Retail Agency channel through branch visits and monitoring of daily MIS reports
• Scrutinized non-profitable branches and devised branch-specific action plan by leveraging goal sheets & promotion scores to drive performance behavior

Assistant Manager – Bancassurance - SBI LIFE INSURANCE COMPANY LIMITED - Mumbai

(2012-04 - 2013-03)

• Defined, monitored and regularly analyzed key performance parameters for the sales force & channel partners resulting in consistent as well as incremental revenue generation
• Assisted Regional Head in strategic planning for effective marketing and sales, based at Regional Office, Mumbai
• Assisted Regional Manager of Bancassurance Channel at state level in business analysis and implementation of marketing strategies

Assistant Manager – Bancassurance - SBI LIFE INSURANCE COMPANY LIMITED - Mumbai

(2012-04 - 2013-03)

Highlights

• Won various awards including Bancassurance Excellence Award for outstanding performance (Oct 2013) and Gems: Champion Award for consistently delivering superior performance (FY2013)
• Spot Recognition for successfully organizing as well as anchoring Million Dollar Round Table felicitation event in 2011 & 2012 at regional level
• All India Merit in two papers, Health Insurance and Principles of Life Insurance at Associate Level from Insurance Institute of India in 2014-15
• Certificate of Appreciation from COO for exemplary performance in FY16

Management Trainee - SBI LIFE INSURANCE COMPANY LIMITED

(2011-05 - 2012-03)

Post Graduate Diploma in Management - Marketing - Kirloskar Institute of Advanced Management Studies (2009 - 2011)

B.A. Honors - Economics - Daulat Ram College, Delhi University (2005 - 2008)

Intermediate - Carmel Convent Senior Secondary School (2003 - 2005)

Matriculation - Carmel Convent Senior Secondary School (2001 - 2003)