Rakshitha Shetty

Order-to-Cash (O2C) professional with 2+ years of experience across the full O2C cycle — order management, credit & receivables tracking, billing accuracy, dispute resolution, and reconciliation — for 40+ B2B customer accounts in a manufacturing/ERP environment. MBA in Finance & Business Analytics with hands-on exposure to invoice reconciliation, receivables reporting, and audit/documentation compliance (ISO/IATF).

Order Management Executive at Protectron Electromech Private Limited (2024-05 – 2026-08)

• Owned the end-to-end order-to-cash cycle — order entry, credit/receivables tracking, invoicing, collections follow-up, and dispute resolution — for 40+ B2B customer accounts
• Verified purchase orders, pricing, and product availability prior to ERP order entry, maintaining data accuracy across the customer master and order records
• Tracked receivables, payment status, and credit terms; partnered with the accounts department to reconcile outstanding invoices and reduce aging balances
• Generated and distributed account statements and reminder notices, supporting timely collections and billing transparency
• Investigated and resolved order discrepancies, billing issues, and delivery-date conflicts, working cross-functionally with production, warehouse, and logistics
• Monitored inventory levels with procurement to prevent fulfillment delays that could disrupt the O2C cycle
• Managed Advance Shipment Notice (ASN) updates for key accounts and handled customer commercial complaints
• Participated in ISO/IATF internal audits and Management Review Meetings (MRM), reinforcing documentation and billing-accuracy standards across the order-to-cash process

Masters of Business Administration (MBA) in Finance & Business Analytics – Imperial Institute of Advanced Management, Bengaluru

Bachelor of Commerce (B.Com) in Finance & Human Resources – BMS College for Women, Bengaluru