Sresht D

Managed existing client accounts by understanding business requirements and ensuring timely, accurate support across payroll and HR-related services. Partnered with cross-functional internal teams to implement client-specific solutions and resolve service issues efficiently. Worked closely with both existing and new clients to gather requirements, clarify expectations, and align ADP solutions with business needs.

Client Service Analyst - Implementation/Payroll at ADP Pvt. Ltd. (2024-08 – Present)

• Managed existing client accounts by understanding business requirements and ensuring timely, accurate support across payroll and HR-related services.
• Partnered with cross-functional internal teams to implement client-specific solutions and resolve service issues efficiently.
• Worked closely with both existing and new clients to gather requirements, clarify expectations, and align ADP solutions with business needs.
• Acted as a primary point of contact for clients, strengthening relationships through proactive communication and reliable follow-through.
• Contributed to improved client satisfaction by delivering consistent service quality and issue resolution.

Representative I, Inside Sales at Dell India Pvt. Ltd. (2019-09 – 2022-09)

• Managed and grew relationships with existing B2B clients through proactive follow-ups and consultative engagement, contributing to repeat business and long-term retention.
• Generated revenue by prospecting leads, cold calling, qualifying opportunities, and independently closing deals with minimal supervision.
• Set up new customer accounts, established credit terms, and coordinated payment methods in collaboration with finance teams.
• Demonstrated strong negotiation skills to close deals efficiently while aligning with company pricing and compliance standards.
• Maintained in-depth product and brand knowledge to position solutions effectively against customer needs.
• Supported cross-functional teams by sharing customer insights and feedback to improve sales strategies and operational efficiency.
• Consistently received positive client feedback for empathy, active listening, and timely issue resolution.

SME, CS (IP) Escalations at Amazon.com (2016-05 – 2019-05)

• Served as Subject Matter Expert for customer service escalations, including support for the Amazon Singapore pilot team.
• Mentored and trained new and junior team members on escalation handling, service quality standards, and best practices.
• Identified root causes of recurring customer issues and implemented corrective actions to reduce repeat escalations.
• Collaborated closely with operations and cross-functional stakeholders to deliver end-to-end customer resolutions.
• Ensured high levels of customer satisfaction by providing prompt, courteous, and solution-oriented support.
• Played a key role in building a confident and capable team through continuous coaching and knowledge sharing.

Bachelor of Computer Science in Computer Science – Jawaharlal Nehru Architecture and Fine Arts University (2011 – 2015)