Srikanth Vemula

U.S. e-commerce and operations professional with 11+ years at WarmlyYours, supporting U.S.-focused e-commerce, marketplace, financial and customer operations. Hands-on experience with Amazon Seller Central and Vendor Central, FBA/FBM operations, order processing, returns/refunds, customer claims, marketplace cases, inventory and fulfillment coordination, reimbursement claims, settlements and payouts. Also experienced in U.S. sales-tax reconciliation using TaxJar and state tax portals, accounts receivable, chargebacks and customer credit claims.

Strong fit for remote Amazon Marketplace, E-commerce Operations, Order Operations and U.S. E-commerce Operations roles.

Accountant | U.S. Sales Tax & E-commerce Operations - WarmlyYours - U.S.-focused e-commerce / operations

(2015-08)

• Manage day-to-day U.S. e-commerce and marketplace operations, supporting orders, returns, refunds, customer claims and operational exceptions across online sales channels.
• Work hands-on in Amazon Seller Central and Vendor Central across FBA/FBM activities, including order processing, shipment/inventory workflows and operational issue resolution.
• Process and coordinate FBA activities through Send to Amazon and follow up on shipment, inventory and fulfillment exceptions.
• Investigate Amazon inventory discrepancies and prepare/follow reimbursement claims to recover eligible amounts.
• Open, manage and follow up on marketplace cases and customer/operational issues through resolution, coordinating with internal teams where required.
• Monitor marketplace settlements, remittances and payouts and reconcile operational/financial information with internal records.
• Handle returns, refunds, customer disputes and credit/claim-related issues while maintaining accurate records and timely resolution.
• Support U.S. sales-tax reconciliation and filing workflows using TaxJar reports and state tax portals, including reconciliation and supporting documentation.
• Perform accounts-receivable activities including aging review, collections follow-up, chargebacks and customer credit claims.
• Coordinate across customer service, finance, marketplace and fulfillment functions to resolve issues affecting orders, customers, inventory and cash collection.
• Maintain operational records, documentation and process deadlines across recurring U.S. business workflows.

B.Tech - Computer Science Engineering - PVPSIT