Srinivasa Ragavan

SYSTEM ADMINISTRATOR | IT INFRASTRUCTURE ENGINEER

Talent

ChennaiMember since October 6, 2026

Windows AdministrationWindows 7/8/8.1/10/11Active DirectoryUser accountsPassword resetAccount unlockAccess troubleshootingGroup PolicyNetworkingTCP/IPDNSDHCPLANWi-FiFortiGateSophosAntivirusSecurity updatesPatch managementSoftware deploymentUpdatesOfficeOutlookTeamsPrintersDriversPrint queuesIncident managementLinuxCable crimping/testing

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Windows AdministrationWindows 7/8/8.1/10/11Active DirectoryUser accountsPassword reset

About

IT Infrastructure Engineer with 3 years of hands-on experience in Windows administration, Active Directory, Group Policy, L2 desktop support, networking, endpoint security and IT operations. Experienced in user account administration, access troubleshooting, Windows 7–11, DNS/DHCP/TCP-IP, firewall troubleshooting, patching, software deployment and SLA-based incident management.

Experience

IT Infrastructure Engineer at Sen-Soft Solutions Pvt Ltd (2025-05 – Present)

Provide L2 support for Windows desktops, laptops, workstations and peripherals within SLA.
Administer Active Directory: user accounts, password resets, account unlocks, group membership and access issues.
Troubleshoot Group Policy, TCP/IP, DNS, DHCP, Wi-Fi, LAN and network-adapter issues.
Perform basic FortiGate and Sophos firewall configuration/troubleshooting for policies, access rules and connectivity.
Maintain antivirus/endpoint security updates and support patch management across managed systems.
Manage IT assets including desktops, laptops, monitors, printers and networking equipment.
Handle onboarding/offboarding, workstation setup, software installation and access provisioning.

Desktop Support Engineer at Bridge Technologies (2024-01 – 2025-05)

Installed, configured and maintained Windows 7/8/8.1/10/11 and Linux operating systems.
Resolved hardware, software, OS, driver, performance, boot and application issues.
Supported Microsoft Office, Outlook profiles, OST/PST issues, mailbox connectivity, Teams and business applications.
Provided first-line Active Directory and user-access support.
Installed and troubleshot local/network printers, drivers, print queues, sharing and connectivity.
Supported LAN infrastructure through cable crimping/testing and network troubleshooting.
Provided remote and onsite technical support using standard diagnostic and remote-access tools.