Subash P

Proactive IT Support Specialist with hands-on experience in hardware procurement, inventory management, and technical troubleshooting at Broadcom LTD. Skilled in operating system installations (Windows, macOS), user support, and issue resolution within SLA. Adept at diagnosing system faults, managing IT assets, and ensuring seamless operations across teams. Known for reducing downtime, improving user satisfaction, and maintaining high standards of service delivery in fast-paced environments.

RE - Broadcom.INC - Bangalore, India

(2024-05 - 2026-04)

• Hardware procurement and inventory management.
• Diagnosing faulty hardware, coordinating replacements, and ensuring minimal downtime for users.
• Log a case with the tool (Tech Direct), which helps to maintain the user tickets.
• Maintaining records of hardware replacements, purchases, and lifecycle management.
• Occasionally, I will help to IT Team for Outlook, Gmail configurations, Outlook troubleshooting, Software installations, and Software troubleshooting, etc.
• I have done OS installation on Windows, Mac OS with the updated versions.

Customer support engineer - Skypro Technologies PVT.Ltd - Bangalore, India

(2022-10 - 2024-05)

• Troubleshooting operating systems, drivers, and chipset-level issues.
• Responding customer tickets, emails, and calls to understand issues and implement corrective actions.
• Resolving software and hardware issues within the SLA.
• Monitoring systems and taking preventive actions as necessary.
• Coordinating with external support teams (DELL and Wipro).
• I generated daily reports, summarized the customer issues, and took the actions to resolve them within SLA.
• I have provided training for new joiners and delivered knowledge transfer (KT) sessions to support their skill development.

Bachelor of computer science - Computer Science - PGP College of Arts and Science, Namakkal (2019-05 - 2022-05)

HSC - SSV Hr Sec School, Kodumudi (2019)

SSLC - SSV Hr Sec School, Kodumudi (2017)