Assistant Manager (Talent Delivery – Recruitment Focus) at Randstad (2023-02 – Present)
Leading end-to-end hiring operations for global clients across APAC/NAM/EMEA regions, managing a 20-member team, overseeing recruitment strategy and execution, ensuring process governance and compliance, maintaining hiring dashboards and metrics, and serving as liaison between delivery teams and clients.
- Project Oversight for Recruitment Operations: Actively support end-to-end hiring operations by translating client requirements into actionable plans for teams
- Talent Acquisition Coordination: Facilitate recruitment processes across global clients (APAC/NAM/EMEA), ensuring deliverables align with quality, speed, and compliance standards
- Process Governance & Auditing: Ensure adherence to hiring SLAs and internal recruitment processes with regular audits of documentation and compliance
- Stakeholder Management: Serve as go-to liaison between delivery teams and clients, communicating hiring progress, escalations, and delivery updates
- Reporting & Insights: Maintain detailed hiring dashboards, track metrics like time-to-fill and pipeline health, prepare client-ready status reports
- Leading a 20-Member Team: Oversee daily operations in a matrix environment fostering accountability, quality, and collaboration
- Mentoring & Upskilling: Provide training, feedback, and coaching for recruitment capabilities development
- Performance Enhancement: Set clear task expectations, resolve blockers, monitor task completion for optimal productivity
- Conflict Resolution: Act as mediator for hiring-related disagreements with solution-oriented approach
- Bridge Between Teams & Management: Communicate updates, risks, and hiring challenges efficiently
- Global Collaboration: Adapt to regional nuances in hiring across India, APAC, EMEA
- Documentation Management: Ensure project and hiring documentation standardization across teams
Online Staffing Specialist at Randstad (2022-01 – 2023-02)
Played pivotal role in shaping organizational workforce through strategic sourcing, end-to-end recruitment management, stakeholder collaboration, market expertise, and recruitment analytics to attract and hire top talent.
- Strategic Sourcing & Attraction: Developed and implemented effective recruitment strategies through job boards, social media, networking, and employee referrals
- End-to-End Recruitment Management: Managed full recruitment lifecycle from job descriptions to interviews and onboarding
- Stakeholder Collaboration: Built strong relationships with business and functional leaders to identify talent needs
- Market Expertise: Maintained deep understanding of job market to optimize recruitment processes
- Recruitment Analytics: Utilized data-driven approaches to assess recruitment metrics and improve hiring efficiency
- Compliance and Employer Branding: Ensured recruitment compliance while promoting employer brand
Process Associate – HR Operations at Genpact (2019-03 – 2021-01)
Delivered Tier 1 and Tier 2 HR query resolution across multiple channels, managed case management lifecycle, supported HR shared services operations, assisted with annual HR processes, maintained documentation, ensured quality assurance, and supported employee communication.
- Delivered Tier 1 and Tier 2 HR query resolution through email, phone, chat, ServiceNow
- Handled case management lifecycle including triaging, status updates, escalations to Tier 3/HRBPs/CoEs
- Supported HR shared services operations by managing inbound mail and employee documentation
- Provided assistance during compensation cycles and open enrollment processes
- Maintained and updated process documentation, SOPs, and templates
- Ensured quality assurance across HR processes with compliance to local labor laws
- Managed updates and content uploads on internal HR portal
- Supported translation and documentation activities for diverse workforce
- Created and issued employment verification letters
- Demonstrated strong stakeholder management and problem-solving in high-volume HR environment
Senior Seller Support at Amazon (2017-04 – 2018-07)
Served as primary point of contact for Amazon sellers, delivering timely and accurate operational support via email and chat, demonstrating end-to-end ownership of seller interactions, handling sensitive issues, and contributing to process improvements.
- Served as primary point of contact for Amazon sellers delivering support via email and chat
- Demonstrated end-to-end ownership by addressing complex queries and escalating when necessary
- Maintained high standard of written communication aligned with Amazon's customer-obsessed culture
- Handled sensitive seller issues with empathy and confidentiality
- Adhered to performance metrics including quality, productivity, first-contact resolution
- Identified systematic issues and seller pain points for process improvement
- Developed and maintained internal documentation to streamline support processes
- Supported collaborative work environment with peer assistance
- Applied data interpretation and logical reasoning to resolve concerns
- Contributed to customer satisfaction and retention
