Subham Kumar

Experienced Talent Acquisition and HR Operations professional with over 6 years of experience supporting global clients, including Google, through end-to-end recruitment and people operations. Currently working as an Assistant Manager at Randstad India, specializing in niche talent acquisition, stakeholder management, and HR project delivery. Known for data-driven decision making, constructive team leadership, and exceptional communication with internal and external stakeholders.

Expertise in leveraging Advanced Excel, Pivot Tables, VLOOKUP, and Power BI to turn data into actionable hiring insights. Passionate about creating people-centric, process-driven solutions in fast-paced, remote-friendly environments.

Assistant Manager (Talent Delivery – Recruitment Focus) at Randstad (2023-02 – Present)

Leading end-to-end hiring operations for global clients across APAC/NAM/EMEA regions, managing a 20-member team, overseeing recruitment strategy and execution, ensuring process governance and compliance, maintaining hiring dashboards and metrics, and serving as liaison between delivery teams and clients.

• Project Oversight for Recruitment Operations: Actively support end-to-end hiring operations by translating client requirements into actionable plans for teams
• Talent Acquisition Coordination: Facilitate recruitment processes across global clients (APAC/NAM/EMEA), ensuring deliverables align with quality, speed, and compliance standards
• Process Governance & Auditing: Ensure adherence to hiring SLAs and internal recruitment processes with regular audits of documentation and compliance
• Stakeholder Management: Serve as go-to liaison between delivery teams and clients, communicating hiring progress, escalations, and delivery updates
• Reporting & Insights: Maintain detailed hiring dashboards, track metrics like time-to-fill and pipeline health, prepare client-ready status reports
• Leading a 20-Member Team: Oversee daily operations in a matrix environment fostering accountability, quality, and collaboration
• Mentoring & Upskilling: Provide training, feedback, and coaching for recruitment capabilities development
• Performance Enhancement: Set clear task expectations, resolve blockers, monitor task completion for optimal productivity
• Conflict Resolution: Act as mediator for hiring-related disagreements with solution-oriented approach
• Bridge Between Teams & Management: Communicate updates, risks, and hiring challenges efficiently
• Global Collaboration: Adapt to regional nuances in hiring across India, APAC, EMEA
• Documentation Management: Ensure project and hiring documentation standardization across teams

Online Staffing Specialist at Randstad (2022-01 – 2023-02)

Played pivotal role in shaping organizational workforce through strategic sourcing, end-to-end recruitment management, stakeholder collaboration, market expertise, and recruitment analytics to attract and hire top talent.

• Strategic Sourcing & Attraction: Developed and implemented effective recruitment strategies through job boards, social media, networking, and employee referrals
• End-to-End Recruitment Management: Managed full recruitment lifecycle from job descriptions to interviews and onboarding
• Stakeholder Collaboration: Built strong relationships with business and functional leaders to identify talent needs
• Market Expertise: Maintained deep understanding of job market to optimize recruitment processes
• Recruitment Analytics: Utilized data-driven approaches to assess recruitment metrics and improve hiring efficiency
• Compliance and Employer Branding: Ensured recruitment compliance while promoting employer brand

Process Associate – HR Operations at Genpact (2019-03 – 2021-01)

Delivered Tier 1 and Tier 2 HR query resolution across multiple channels, managed case management lifecycle, supported HR shared services operations, assisted with annual HR processes, maintained documentation, ensured quality assurance, and supported employee communication.

• Delivered Tier 1 and Tier 2 HR query resolution through email, phone, chat, ServiceNow
• Handled case management lifecycle including triaging, status updates, escalations to Tier 3/HRBPs/CoEs
• Supported HR shared services operations by managing inbound mail and employee documentation
• Provided assistance during compensation cycles and open enrollment processes
• Maintained and updated process documentation, SOPs, and templates
• Ensured quality assurance across HR processes with compliance to local labor laws
• Managed updates and content uploads on internal HR portal
• Supported translation and documentation activities for diverse workforce
• Created and issued employment verification letters
• Demonstrated strong stakeholder management and problem-solving in high-volume HR environment

Senior Seller Support at Amazon (2017-04 – 2018-07)

Served as primary point of contact for Amazon sellers, delivering timely and accurate operational support via email and chat, demonstrating end-to-end ownership of seller interactions, handling sensitive issues, and contributing to process improvements.

• Served as primary point of contact for Amazon sellers delivering support via email and chat
• Demonstrated end-to-end ownership by addressing complex queries and escalating when necessary
• Maintained high standard of written communication aligned with Amazon's customer-obsessed culture
• Handled sensitive seller issues with empathy and confidentiality
• Adhered to performance metrics including quality, productivity, first-contact resolution
• Identified systematic issues and seller pain points for process improvement
• Developed and maintained internal documentation to streamline support processes
• Supported collaborative work environment with peer assistance
• Applied data interpretation and logical reasoning to resolve concerns
• Contributed to customer satisfaction and retention

BTech in Mechanical Engineering – Lovely Professional University (2012-08 – 2016-05)