Priya Dutta

Technical Writer with over 4 years of experience in creating user manuals, API documentation, and technical guides across enterprise software and system-based products. Skilled in Agile documentation practices and proficient with industry-standard tools such as MadCap Flare, Confluence, Jenkins, and Git.

Technical Writer II - Blue Yonder

(2023-08)

• Led end-to-end documentation strategy for enterprise supply chain solutions.
• Partnered closely with engineering, QA, architects, and product managers throughout the SDLC for user-centered documentation.
• Designed and maintained documentation lifecycle processes using Git and Jira, incorporated customer feedback and user insights to improve usability.
• Mentored junior technical writers by providing hands-on guidance, resolving documentation challenges, and conducting knowledge-sharing sessions on CI/CD integration and documentation best practices.

Associate Information Designer - e2open

(2022-05 - 2022-11)

• Authored and maintained structured, task-based technical documentation for SaaS applications using DITA/XML principles.
• Applied user-centered content practices by incorporating stakeholder feedback and support insights to refine documentation clarity, accessibility, and overall user experience.
• Supported cross-functional teams by facilitating documentation reviews, guiding discussions on content standards, and advocating for user-focused communication.
• Contributed to continuous improvement initiatives by identifying documentation process inefficiencies and recommending tool and workflow enhancements.

Technical Writer - Infinizi Technologies

(2018-01 - 2019-07)

• Designed infographics and product enablement documents, improving end-user adoption.
• Used tools like Confluence and MadCap Flare for modular content creation.
• Supported cross-functional teams by facilitating documentation reviews.
• Created visual workflow representations, process diagrams, and system architecture flows using Canva.

M.A. - English Literature - Banaras Hindu University (2013 - 2015)

B.A. - English Literature - Banaras Hindu University (2010 - 2013)