Subrata Samal

Customer Support Executive with over 2.5 years of experience helping customers resolve issues, understand products, and receive timely service in the banking industry. Experienced in handling customer queries, resolving complaints, supporting digital banking services, and maintaining long-term customer relationships. Known for staying calm under pressure, communicating clearly, and finding practical solutions that improve the customer experience.

A dependable team player who takes ownership of responsibilities and consistently delivers quality service.

CUSTOMER SUPPORT EXECUTIVE - ICICI BANK LTD.

(2022-07 - 2024-08)

• Assisted customers with account-related queries, banking products, and digital banking services.
• Resolved customer concerns by understanding the issue, providing accurate information, and ensuring timely follow-up.
• Supported customers with internet banking, mobile banking, debit cards, fund transfers, and account maintenance.
• Coordinated with internal teams to ensure faster resolution of customer requests.
• Maintained accurate customer records while following banking policies and compliance guidelines.
• Helped customers choose suitable banking products based on their financial needs.
• Handled multiple customer interactions each day while maintaining service quality and professionalism.
• Built strong customer relationships through clear communication and a customer-first approach.
• Ensured all customer requests were completed within the expected turnaround time.

Customer Support Executive - COLIFE ADVISORY LIMITED

(2026-06)

• Engage with prospective customers through inbound calls, chat inquiries, and qualified leads to understand their rental housing requirements.
• Recommend suitable rental properties based on customer preferences, budget, and location.
• Convert qualified leads into successful bookings by providing end-to-end sales assistance and timely follow-ups.
• Guide customers through the onboarding process, including KYC verification and documentation.
• Handle customer complaints and service requests professionally, ensuring prompt resolution and a positive customer experience.
• Coordinate with internal teams to resolve customer issues and maintain high service standards.
• Maintain accurate customer records and update CRM systems with lead, sales, and service information.
• Build long-term customer relationships through proactive communication and post-sales support.
• Achieve individual sales and service targets while ensuring compliance with company policies.

BACHELOR OF SCIENCE - PHYSICS HONOURS - KHALLIKOTE UNIVERSITY, BERHAMPUR, ODISHA