Sudhakar Mudiraj

Operations professional with hands-on experience in non-voice workflows, content review, policy-based decision making, case processing, quality-focused operations, and handling sensitive or complex cases through appropriate escalation. Experienced in maintaining accuracy, productivity and turnaround-time expectations, supporting team workflows, and working with dashboards and operational tools. Additional experience includes Google Ads operations, customer service, and Oracle application/database monitoring.

Associate | Meta – Operations - Wipro – Meta - Hyderabad

(2024-11 - 2026-09)

• Reviewed user-generated content in line with platform policies, quality standards, and operational guidelines.
• Applied policy rules consistently to make accurate decisions and escalated complex or sensitive cases through appropriate channels.
• Maintained quality, productivity, and turnaround-time expectations while processing high-volume operational tasks.
• Took ownership of daily activities and supported timely completion of team deliverables.
• Supported workflow continuity during Team Leader unavailability by coordinating priorities, assisting with routine escalations, and supporting team members.
• Provided process-related guidance to colleagues and helped maintain quality, productivity, and compliance standards.

Senior Associate – Pre Sales | Ed-Tech - Byju’s - Hyderabad

(2021-11 - 2023-03)

• Managed customer and sales information, maintained case details, and supported structured pre-sales workflows.
• Analyzed contact lists and customer requirements to improve outreach and follow-up activities.
• Updated sales tracking systems and maintained accurate case information throughout the pre-sales process.
• Coordinated with customer service, logistics, and field sales teams to support smooth operations.
• Explained product features and benefits to customers and provided front-line operational support.

OEM Administrator | Oracle Applications 11i & R12 - Oracle - Hyderabad

(2019-04 - 2020-07)

• Monitored Oracle database environments through Oracle Enterprise Manager (OEM) and tracked operational alerts.
• Reported critical incidents and system alerts to senior stakeholders and escalated issues for timely resolution.
• Performed daily monitoring and performance tracking to support system availability and operational continuity.
• Managed tablespace capacity and supported proactive database administration activities.
• Managed user accounts and responsibilities through the Oracle Applications front end (SysAdmin).

Associate Analyst | Google AdWords Operations - Wipro - Hyderabad

(2016-07 - 2017-07)

• Worked on Google AdWords operations using Oscar (Ads Generator) and supporting tools including Snipit, Dashboard, Slicer, Zoomer, and Translator.
• Reviewed and labeled advertisements accurately in accordance with product-policy requirements.
• Maintained accuracy and daily productivity targets while processing ad-related operational tasks.
• Updated dashboards and managed ads per hour across different ad formats.

Customer Service Professional | Inthinc – Google Maps - Sitel – Inthinc – Google Maps - Hyderabad

(2016-01 - 2016-05)

• Worked with SBS and directional tools including Segment, Pegment, Polygon, Map View, and Satellite View.
• Updated speed-limit information based on state- and city-specific requirements.
• Maintained accuracy and daily productivity while processing map-related updates.

Customer Service Executive | Insurance - SJ Wealth Management - Hyderabad

(2013-12 - 2015-12)

• Maintained customer files and supported administrative workflows.
• Handled customer complaints and queries and worked toward timely resolution.
• Provided information on insurance products, premiums, policy details, and customer requirements.
• Coordinated customer follow-ups for product inquiries and policy-related information.

B.Tech - Computer Science and Engineering - EVR College of Engineering

Intermediate - Narayana Junior College

S.S.C. - Sri Nagendra High School