Suhel Khan

Head of QA / Quality Engineering Leader with 16+ years of experience in Quality Assurance, Quality Engineering, Test Automation, and Release Management across enterprise, SaaS, and startup environments. Experienced in building QA functions from the ground up, hiring and mentoring high-performing teams, and establishing scalable quality processes and frameworks. Strong background in driving automation initiatives, AI-assisted testing practices, and integrating quality into CI/CD pipelines.

Proven experience working in early-stage startups, collaborating with cross-functional teams, and implementing Agile methodologies to deliver reliable, scalable, and customer-centric products. Skilled in cloud-native technologies on AWS and GCP, stakeholder management, quality governance, and engineering leadership.

Head Of QA at IDfy (2023-02 – Present)

• Lead and manage a Quality Engineering organization of 35+ QA professionals, including QA Leads, Automation Engineers, and Manual Test Engineers.
• Define and execute enterprise-wide QA strategy across multiple products and business-critical platforms.
• Increased automation coverage to 90%, significantly reducing manual regression effort and improving release confidence.
• Reduced defect leakage by 30% through implementation of robust test strategies, quality gates, and shift-left testing practices.
• Decreased release cycle time by 60% by integrating automated testing into CI/CD pipelines and optimizing release processes.
• Spearheaded adoption of AI-assisted testing practices, enabling faster test case creation, defect analysis, and risk-based test prioritization.
• Leveraged Generative AI tools to accelerate manual test design, exploratory testing, requirement analysis, and test data generation, improving QA productivity.
• Introduced AI-powered approaches for automation script generation, maintenance, and self-healing test execution, reducing framework upkeep effort.
• Utilized AI-driven insights to identify quality trends, production risks, and defect root causes, improving release predictability.
• Built automation initiatives across UI, API, and backend testing frameworks to improve scalability and engineering efficiency.
• Established quality dashboards and metrics for executive leadership, providing visibility into release readiness and product health.
• Partnered with Product, Engineering, and DevOps teams to embed quality throughout the Software Development Lifecycle (SDLC).
• Led performance and reliability testing initiatives to ensure platform stability and customer trust.
• Defined quality strategies for applications deployed on AWS and GCP cloud environments, ensuring reliability, scalability, and performance.
• Established automated testing practices for cloud-native and microservices-based architectures.
• Mentored QA managers and engineers, fostering a culture of continuous improvement, innovation, and engineering excellence. effective assignment and timely delivery of projects within the Organization.

Director Of QA at Whitehat Jr./ BYJU'S (2021-04 – 2023-01)

• Lead QA teams in a global setting and collaborate with the other geographically dispersed teams.
• Manage and mentor a team of 30+ in-house QA experts, release management and SDET team.
• Managing mobile and web testing teams and performing testing on different OS platforms (android and IOS).
• Experience in Functional, Sanity, GUI, Regression Testing, UAT with Mobile devices.
• Multi - Platform Mobile Application Testing for iOS and Android Applications
• Manages Release planning, scheduling and controlling App build Releases through different stages and environments; including testing and deploying software release
• Experience in Mobile APP testing on Android, iPad and iPhone and Emulator, Simulator devices to perform Mobile App testing, phone functionality and native app testing.
• Serves as a key stakeholder in core product grooming, planning, and design.
• Work with product owners and stakeholders to simultaneously adjust the priorities among 20+ projects and follow up with project estimation, schedule, resource arrangement, and release deployment.
• Establish quality assurance (QA) process, release management, production issue escalation process (incident management), and severity level agreement (SLA).
• Guide the QA team to focus on high-quality bugs and core business functionality issues.
• Ensure timely and quality deliverables for projects with tight deadlines and rapidly changing requirements.
• Build tools and frameworks for automated testing.
• Select and prioritize functionalities for test automation by reviewing requirements specifications and expected level of usage.
• Communicate objectives, plans, status, and results clearly across all levels, focusing on critical key points.
• Member of interview panels involved in recruitment for executive-level positions.
• Collaborated across verticals to ensure effective assignment and timely delivery of projects within the Organization.

Senior Delivery Manager at Whitehat Jr (2020-10 – 2021-03)

QA Manager at Whitehat Jr (2020-07 – 2020-09)

QA Lead at Synapse LLC (2019-08 – 2020-06)

Responsible for streamlining the quality assurance process in the company by creating and executing suitable best processes and guidelines for the creation of test plans and cases providing thorough coverage of business requirements and functional specifications.

• As the first QA team member, orchestrated the QA team and trained new resources to get them up to speed to make a quality contribution without comprising the testing efforts by bridging the gap of providing extra support for testing on areas that involve complex workflows and functions.
• Prepare test plan, test strategy, writing, executing & reviewing test cases, bug reporting, retesting, regression, and prepare test reports.
• Involved in technical meetings with development and business to evolve the right testing strategies with the underlying focus on assessing high-risk areas of the application.
• Provide an estimated testing level of efforts, duration, and dependence in support of project planning, capacity planning, and scheduling.

Senior QA Engineer at MetaSys Software (2014-09 – 2019-08)

• Led QA Team using SCRUM methodology to manage the full cycle of testing across many separate projects.
• Worked with BAs to define user stories, and performed an ambiguity review of the requirements.
• Prepare test plan, test strategy, writing, executing & reviewing test cases, bug reporting, retesting, regression, and prepare test reports.
• Performing requirement assessment and effectively allocating the work across the QA team.
• Used TFS and Jira to develop project plans, defined business scenarios, prepare test cases, and used Confluence to maintain project documentation.
• Worked with BA and Dev teams to coordinate and communicate testing timelines.
• Writing and executing smoke and regression automation test scripts as per the manual test cases using Selenium web driver.

Test Analyst at IT Gurus Software (2010-12 – 2014-08)

• Manage the QA team to perform the manual operation and provide the test report across several projects.
• Involved in recruitment and setting up the QA team within a company.
• Understanding the product requirement and creating test plans and test cases for with Client.
• Writing and Executing smoke and regression test cases.

Software Testing Engineer at Venture Software Development Solution (2009-09 – 2010-10)

• Writing, and executing functional Test Cases, Bug Reporting, Retesting, Regression, and Prepare Test Reports.
• Worked with BA and Dev Teams to coordinate and communicate testing timelines.

Bachelor of Engineering in Electronics and communication – NRIIST (RGPV Bhopal) (2004 – 2008)