Sujata Bansode

Dedicated and detail-oriented insurance professional with over 4+ years of experience in BPO insurance operations across US and UK markets. Strong expertise in policy renewals, claims processing, customer service, and underwriting support. Proven ability to manage high-volume workloads while maintaining excellent customer satisfaction.

Senior Process Associate - Tata Consultancy Services (TCS)

(2024-02 - 2025-12)

• Worked on US Auto Insurance and Property & Casualty.
• Managed policy renewals and end-to-end claims processing
• Registered claims, reviewed documentation, processed payments, and sent settlement notifications
• Collected deductibles and VAT
• Mentored new joiners and handled daily client calls
• Maintained trackers and ensured process accuracy

Senior Associate - WNS Global Services

(2021-08 - 2022-12)

• Worked on Health Insurance (UK & US processes)
• Processed renewals and new business policies
• Reviewed and amended policy coverage and limits
• Managed complex cases and achieved stretch targets

Customer Service Associate - ISON BPO Pvt. Ltd.

(2020-12 - 2021-03)

• Handled Health Insurance calls
• Managed new business, endorsements, cancellations, and pre-renewals
• Cross-trained in underwriting and supported motor assessing team

Customer Service Associate - Connect Business Solutions Pvt. Ltd.

(2020-03 - 2020-12)

Client: Bajaj Allianz General Health Insurance Company

• Verified claim details and processed endorsements
• Followed up for pending documents
• Handled grievance cases ensuring customer satisfaction

Bachelor of Engineering - Electronics & Communication - RGPV University, Bhopal – TSEC College, Burhanpur

Higher Secondary Certificate - Government High Secondary School, Shahpur, Madhya Pradesh

Secondary School Certificate - Government High Secondary School, Shahpur, Madhya Pradesh