Sujatha Betha

Strategies HR and Technical support Executing best practices to align thr objective of the organization by fostering a positive work environment that promotes employee morale by developing interpersonal relationship within all the levels of organization utilizing attentiveness, trust and respect

TECHNICAL LEAD - INFINITE COMPUTER SOLUTIONS

(2021-10 - 2022-02)

As a mentor, provide coaching to Technical support

• Be the point coaching to technical support staff.
• Communicate escalated issue to product manager.
• Able to multitask efficiently under time pressure.
• Act as a senior agent who will drive customer satisfaction through customer support.

TECHNICA SUPPORT PROFESSIONAL - IBM INDIA PVT. LTD

(2014-05 - 2021-09)

• Support Clients through calls and emailson Hr products
• Guiding Junior Staff.
• Ability to work under pressure.

REQUIREMENT PROFESSIONAL - IBM INDIA PVT. LTD

(2013-07 - 2014-04)

• Taking care of man power planning and recruitment thereby maintaining appropriate strength.
• Handling end-to-end recruitment of IT/Non IT candidates to meet various department staffing goals across all levels.
• Handles requirement based on various technologies. Experience in handling junior level to Mangerial level profits.
• Work closely with hiring Managers to maximize closures and minimize Time to fill for the same.
• Preparing,, maintaining and updating various recruitment MIS, andaslo generate reports on a periodic basis.
• Maintaining seperate employee referal database for different skilly. Maintaining MIS on attrition for all the department.
• Knowledge in ATS management.
• Giving Online assessments to candidates as per their domain experience from Prove it ( Kenexa Assessment tool) or from 2X- Recruit (Kenxa Product).
• Maintained processed candidates in 2X-Recruit (Kenxa Product).
• Handling Salary Negotiations and compensation.
• Issuing the offer letter, appointment letters to selected candidates.
• Responsible for joining formalities for new joiners and issuing ID cards to them. Taking care of employee engagement activities to motivate the employees.

REQUIREMENT PROFESSIONAL - KENEXA

(2011-04 - 2013-06)

HR MANAGER - MANUH INFORMATION SYSTEM INDIA PVT. LTD

(2008-12 - 2010-11)

• Man power planning &Recruitment.Continuous Reduction in recruitment cycle time.
• Maintaining Personnel Dossiers of employees Freezing on an Induction program for the new joinees.
• Implementation of HR Policy & bringing round the employees to adapt to changes. Conducting exit interviews.
• Assisting in salary administration. Providing monthly pay roll inputs to accounts manager.
• Preparing & maintenance of the MIS.
• Handling separation and Resignations of employees.
• Boosting the morale of employees through employee engagement activities like birthday celebrations, congratulating on their completion of 1yr/2yr/3yr/4yr of their joining, outdoor activities etc.
• Maintenance of Attendance & Maintaining leave records. Statutory record maintenance of PF, PT.
• Preparing and floating a monthly newsletter about the happening of the Organization in that particular month.
• Speedy response time to queries.
• Administration of joining papers to the new joineed. Introducing the new joinees to the respective staff.
• Taking the new joinees to the respective department.
• Induction program for new joinees.
• Maintaining a harmonious work climate by meeting the employees regularly to understand their problems and solve them.
• Reporting the problems of the employees to the Management.
• General Administration.
• Keeping track of the leave of the employees.
• Providing the necessary stationery and access cards.
• Helping the employees in the reimbursement of travel allowance. Keeping track of birthdays and date of joinings of the employees.
• Handling employee grievances, misconduct and acting as a bridge between the employee and the management in solving the issues.
• Conducting events every month.
• Preparation of monthly newsletter,
• Distribution of monthly awards.
• Involving few employees in the news letters like writing about them in the news letters.
• Sourcing resumes through the job portals, existing database, walkins, candidate references and employee referrals for internal recruitment.
• Placing job advertisements on recruitment portals.
• Intial screening and validating the profiles based on qualification, year of experience, number of implementation, consistency in projects and team size.
• Personal interaction with the candidates and scheduling analytical and technical tests.
• Taking HR Interviews for the short listed candidates.
• Maintain MIS for managing candidates and applications and preparation of daily and monthly reports.
• Negotiate salaries and make offers to the prospective candidates.
• Independent handling of general functions, Preparation of Offer Letters, experience letters and resignation letters.
• Induction and orientation for new joinees.
• Assisting the new incumbents.
• Full and Final settlement of Resigned employees Drafting &Implementation of HR policies in the orientation.
• Conducting and documentation of Exit interview for the resigned employees.
• Lending assistance to the respective department in Manpower & succession planning..
• Assisting in the performance appraisals.
• Documentation of Leaves and attendance details.
• Assisting in payroll.

CONSULTANT - SQUADRON MAN POWER SOLUTIONS

(2005-05 - 2008-11)

• Interacting with clients, getting the requirements.
• Initially go through the website of the organization.
• Do the posting in various portals, send bulk mails, networking.
• Screen the resumes and do the initial round of interviews and send the resumes to the clients.
• Negotiate with the candidates who got shortlisted.
• Follow up the candidates on a weekly basis till they join the organization.

B.COM (1994 - 1997)