Sujit Barman

I am an enthusiastic and dedicated professional eager to join your team as a Customer Support Associate. With a passion for delivering exceptional service and a commitment to resolving customer inquiries efficiently, I am excited about the opportunity to contribute to your company's success. My strong communication skills and problem-solving abilities will enable me to provide a positive experience for your customers, ensuring their satisfaction and loyalty.

Customer Support Associate at Teleperformance (2025-06 – Present)

• Resolved inquiries efficiently, achieving a 95% first-contact resolution rate
• Handled high-volume inquiries, maintaining composure under pressure
• Developed FAQs and guides, reducing repetitive inquiries by 40%
• Gathered customer feedback, driving product improvements and innovation
• Achieved recognition as 'Employee of the Month' for outstanding service
• Trained new associates, enhancing team efficiency and performance.

Higher Secondary – St. Xavier School, Higher Secondary (2021 – 2023)

Secondary – St Xaviers School, Secondary (2019 – 2021)