Sujitha B

Results-driven QA Leader with relevant 10+ years of experience in software testing, quality engineering, and delivery assurance across Banking, Insurance, Telecom, and Property domains. Strong expertise in test strategy, manual and automation testing, and quality governance across Agile and Waterfall methodologies. Hands-on experience in modern test automation using Playwright (Java/JavaScript), along with strong foundations in API testing, UI validation, and end-to-end test execution.

Proven ability to design scalable automation frameworks using Page Object Model (POM) and integrate them into CI/CD pipelines to improve release quality and speed. Extensive experience in core banking systems, particularly in loan and deposit modules, ensuring accurate validation of complex business rules, transaction processing, and backend (mainframe) integrations. Skilled in validating data across UI, API, and backend layers, ensuring complete end-to-end quality for financial applications.

Proven track record of leading end-to-end testing for mission-critical applications, including core banking and reporting platforms, ensuring robust test coverage and high-quality releases. Experienced in defect lifecycle management, root cause analysis, and production support. Successfully led and mentored cross-functional QA teams (up to 6 members), collaborating with product owners, developers, and stakeholders to drive efficient sprint execution, optimize testing processes, and ensure on-time delivery.

Recognized for driving QA transformation initiatives, introducing automation, improving testing efficiency, and reducing redundant efforts. Award-winning QA professional known for delivering high-quality, production-ready releases, strengthening QA best practices, and ensuring operational excellence in complex enterprise environments.

Quality Assurance Lead - FIS

(2020-05 - 2026-03)

Led end-to-end QA delivery for the IBS core banking loan servicing platform, owning test strategy, test planning, effort estimation, and release sign-off across 10+ production releases in an Agile model. Team: 7 offshore. Tools: TestRail | JIRA | Rally | Postman | Playwright | HP ALM.

• Designed and executed comprehensive test coverage across loan origination, loan servicing workflows, EMI calculations, interest rate validation, and reporting modules — reducing production defects by ensuring pre-release stability.
• Orchestrated functional, system integration, regression, and UAT testing cycles, validating complex business rules and mainframe backend integrations for a mission-critical banking platform.
• Drove defect lifecycle management using JIRA: raised, tracked, triaged, and closed 500+ defects per release cycle, achieving consistent defect detection rates above project benchmarks.
• Mentored and upskilled 6 offshore QA team members, improving test case quality scores by standardizing templates, review processes, and QA best practices across sprints.
• Collaborated directly with Product Owners, Business Analysts, and Developers to refine acceptance criteria, improve requirement testability, and align QA deliverables with sprint timelines.

QA Lead - FIS (IBS) – SAI Global – Risk Management Solutions Platform

(2019-09 - 2026-03)

Technologies: Playwright (Basics) | Tools: HP ALM / Quality Center, JIRA, Postman | Team Size: 2 (Offshore).

• Led a team of 10 QA engineers testing banking loan and deposit modules; accountable for test strategy, resource allocation, and quality governance across multiple concurrent releases.
• Implemented Playwright-based UI automation for repetitive regression test cases, reducing manual test execution effort and enabling faster release cycles.
• Executed Postman API test suites validating backend financial workflows; ensured data integrity across UI, API, and mainframe layers for all production deployments.
• Performed root cause analysis on production defects and replicated issues in lower environments to enable faster developer resolution and prevent recurrence.

Software Test Analyst II - Span Idea

(2019-09 - 2020-05)

Project Test Lead - HCL Technologies

(2007-11 - 2019-08)

Client: HCL - Commonwealth Bank of Australia – NetBank Online Banking Platform. Technologies: Postman. Tools: HP ALM / Quality Center, Teradata Utility Tool | Team Size: 5 (Offshore).

• Delivered QA leadership across Banking, Insurance, Telecom, and Property domain projects over 12 years, progressing from QA Analyst to Project Test Lead.
• Designed and executed test strategies, test plans, and regression suites for enterprise-grade applications with teams of up to 6 QA engineers.
• Led application transition activities during client migrations, authoring comprehensive knowledge transfer documentation and ensuring QA readiness for ongoing support.
• Recognised by clients for outstanding on-site contribution and exceptional delivery standards during server replatforming and infrastructure change programmes.
• Received multiple Star Awards and Kudos for consistently high defect detection rates and on-time quality releases across project engagements.
• Played a key role in the Core Banking Modernisation Program: designed and executed test scenarios validating migration of customer accounts, financial transactions, and online banking services to a new banking platform.
• Performed ETL and data validation testing using Teradata utilities to ensure 100% accuracy and integrity of migrated financial data across source and target systems.
• Conducted system integration, regression, and UAT across multiple banking applications in a Citrix environment, collaborating with global cross-functional teams to achieve zero-defect go-live.
• Tracked and managed defects end-to-end in HP ALM / Quality Center, maintaining full traceability between requirements, test cases, and defect resolution through release.

B.Sc. - Computer Science - Anna Adarsh College for women