Sujitha R

Proactive and organized professional with experience in executive support, CEO coordination, administration, HR operations, management reporting, stakeholder management, documentation, and confidential information handling.

Executive Assistant to CEO | TTCECS at Thiruvalluvar Transport Corporation Employees’ Co-operative Credit Society Limited (2025-01 – Present)

• Manage the CEO’s calendar, meetings, appointments, and daily executive coordination.
• Prepare Minutes of Meetings (MoM), agendas, reports, presentations, and official documents.
• Coordinate with HR, Finance, Operations, Branches, and Management for smooth execution of key activities.
• Support Board Meetings, Management Reviews, and official events, including agenda preparation and follow-ups.
• Coordinate and monitor HR operations, recruitment, onboarding, attendance, payroll, and employee-related activities.
• Prepare management reports, consolidated reports, business updates, and performance summaries for decision-making.
• Follow up on management decisions, action items, projects, and departmental deliverables.
• Assist in branch operations, new branch setup, administrative activities, and business development initiatives.
• Handle official communication, correspondence, documentation, and confidential information with strict discretion.
• Maintain strict confidentiality of CEO, Board, HR, financial, operational, and business-sensitive information.
• Coordinate with internal teams and external stakeholders to ensure timely completion of assignments and management requirements.
• Support the CEO in strategic planning, operational reviews, special projects, and organizational initiatives.
• Maintain professional coordination with senior management, employees, vendors, and external stakeholders.

CRM Lead at Joyalukkas India Pvt Ltd (2022 – 2025)

• Led CRM operations and customer relationship management.
• Managed VIP and high-value customer relationships and retention.
• Handled customer enquiries, complaints, feedback, and escalations.
• Executed customer engagement campaigns through WhatsApp, SMS, email, and calls.
• Analysed customer data to drive repeat business and customer loyalty.
• Coordinated with Sales, Marketing, and Store teams for better customer experience.
• Monitored CRM performance, customer satisfaction, and retention metrics.
• Prepared CRM reports and provided insights to management.
• Guided CRM teams and ensured high-quality customer service.

B.Sc in Biotechnology – Hindusthan College of Arts and Science (2022)

Higher Secondary Education – RC Govt Girls Higher Secondary School (2019)

Secondary School Education – RC Govt Girls Higher Secondary School (2017)