Sumit Guchhait
Customer Service Associate
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About
Maintained customer relationships by responding to inquiries and documenting actions. Prepared for customer inquiries by studying products, services, and customer service processes.
Experience
Customer Service Associate - HONDA MOTORCYCLE SCOTER INDIA PVT LTD
(2017-01 - 2017-12)
- Maintained customer relationships by responding to inquiries and documenting actions.
- Prepared for customer inquiries by studying products, services, and customer service processes.
Customer Service Associate - TATA MOTORS INDIA LTD
(2018-02 - 2018-12)
- Maintained customer relationship by responding to inquiries, documenting action.
- Prepares for customer inquiries by studying products, services and customer service processes.
Team Leader - Arprosoft PVT LTD
(2019-02 - 2023-01)
- Led a team of 20 members in selling software services, including website and mobile application development.
- Resolved team queries and managed overall team performance.
Team Leader - Citizens Alliance Pvt. Ltd
(2023-03 - 2023-11)
- Handled team management and bonding, and ensured process knowledge to resolve team queries.
- Managed the exclusions process and controlled shrinkage.
- Maintained and updated MIS reports to track key metrics and business performance.
Team Leader - VGM CONSULTANT PVT LTD
(2024-02 - 2024-06)
- Managed outbound sales process and team handling.
- Resolved team queries, managed the exclusions process, and controlled shrinkage.
- Managed Data Analysis, reporting, and dashboard creation to support business decisions.
- Maintained and updated MIS reports to track key metrics and business performance.
Back Office Executive - ELECTRO POLES PRODUCTS PVT. LTD
(2025-02 - 2026-04)
- Entering, updating, and maintaining records in databases.
- Managing physical and digital files.
- Organizing documents for easy retrieval.
- Handling official paperwork.
- Supporting departments like HR, finance.
- Ensuring company policies are followed.
- Maintaining confidential records.
Education
Secondary - W.B.B.S.E (2008)
Higher Secondary - W.B.C.H.S.E (2010)
B.A(H) - Calcutta University (2015)
ITI - Sheet Metal Worker - Gariahat ITI college (NCVT) (2016)
