Sumit Kumar

Cloud Support Engineer & System Administrator with 6+ years of experience in Azure, AWS, Windows Server, Linux, VMware, Proxmox, and Enterprise IT Infrastructure. Experienced in cloud operations, virtualization, networking, troubleshooting, and SLA-driven technical support

System Administrator at Speed World Travels Services Pvt. Ltd (2023-02 – 2026-01)

• Managed end-to-end IT infrastructure, including cloud services, servers, networks, and user support.
• Administered AWS EC2 instances, storage, security groups, backups, and monitoring services.
• Managed Windows Server, Active Directory, DNS, DHCP, Group Policy, and user access control.
• Configured and maintained LAN/WAN networks, VPN connectivity, firewall rules, and network devices.
• Created and managed Google Workspace (G Suite) and Microsoft 365 user accounts, groups
• Provisioned, configured, and deployed laptops, desktops, printers, and other IT assets for end users.
• Provided remote and onsite support for hardware, software, operating systems, and business applications.
• Managed company websites, DNS records, SSL certificates, hosting environments, and Nginx web servers.
• Supported CRM applications, Tally ERP systems through remote administration.
• Monitored system performance, backups, security updates, and ensured business continuity.
• Coordinated with management, users, and vendors to resolve technical issues and maintain IT operations

Technical Support Engineer at Team Computers Pvt. Ltd (2021-12 – 2023-01)

• Provided onsite technical support at banking branches and client locations.
• Installed and configured Windows operating systems on desktops and laptops.
• Joined systems to Active Directory domains and configured user profiles.
• Diagnosed and resolved hardware, software, and network-related issues.
• Installed, configured, and troubleshot printers, scanners, and banking peripherals.
• Performed hardware replacement, including RAM, HDD/SSD, SMPS, keyboards,
• Configured and supported biometric devices, POS machines, thermal, barcode printers.
• Installed and maintained passbook printers, document scanners, and branch IT equipment.
• Troubleshot LAN/WAN connectivity, IP configuration, and network access issues.
• Performed preventive maintenance and ensured smooth operation of IT infrastructure.
• Delivered support within SLA timelines and coordinated with teams for issue resolution.

Desktop Support Engineer at Sysnet Global Technologies Pvt. Ltd. (2020-01 – 2021-12)

• Installed, configured, and troubleshot Windows and Linux operating systems.
• Provided desktop, laptop, and hardware troubleshooting support.
• Configured secure RDP access for remote users.
• Managed printer installation, spooler issues, and network printing.
• Performed antivirus deployment and endpoint security management.
• Troubleshot LAN/WAN connectivity and network-related issues.
• Supported Active Directory domain join and user profile configuration.
• Installed and configured scanners, printers, and peripheral devices.
• Performed preventive maintenance and hardware replacement (RAM, HDD/SSD, SMPS)

BCA – Capital University Jharkhand (2021)

12th – Intermediate Education Board U.P (2017)

10th – Punjab School Education Board (2015)