Sunil Khanduri

A results-driven production professional with 9+ years' experience in machine operations, production supervision, and quality control in the printing industry. Skilled in operating and supervising Heidelberg and Komori printing machines, managing end-to-end production workflows, and ensuring output quality to client specifications.

Customer Service Manager at Trigon Packaging (2026-03 – Present)

• Monitor the full production order cycle, from pre-press setup to final delivery, ensuring quality control at every stage.
• Oversee machine scheduling and coordinate with the production team to ensure timely job completion.
• Conduct production floor reviews to verify output quality, machine performance, and adherence to job specifications.
• Handle clients during production visits, explaining machine operations and production processes to ensure alignment with expectations.
• Lead initiatives to improve production efficiency, reduce wastage, and increase repeat business through quality output.

Client Relationship Manager at Intoset Packaging and Realty (2023-05 – 2026-02)

• Coordinated between clients and production teams to ensure packaging was delivered on time and as per agreed specifications.
• Conducted client walkthroughs of the production floor, explaining machine capabilities, production processes, and quality benchmarks.
• Resolved delivery and product quality issues promptly by working directly with machine operators and production supervisors.
• Monitored machine output quality throughout production runs and ensured highest standards of customer retention through reliable output.

Quality Assurance Engineer at EFI, Mumbai (2022-03 – 2023-04)

• Worked on different ERP modules – job management, purchasing, inventory receipt.
• Provided live support post implementation and training to end users.
• Executed daily testing, reported bugs and defects, and performed upgrading of different servers.

Production, Planning and Manufacturing at SAP S/4 HANA (2021-09 – 2022-01)

• Fair knowledge of Production Planning – Master data.
• Gained exposure of Bill of Material, work center, routing and production version.
• Understanding of Make to Order and Make to Stock strategy.

Printer – Quality Control & Customer Relation at Masar Printing, Dubai (2015-03 – 2021-08)

• Operated and supervised Heidelberg and Komori printing machines across full production runs, ensuring consistent print quality and minimal downtime.
• Managed production and conducted real-time review of critical job orders on both Heidelberg and Komori presses.
• Performed machine setup, makeready, ink density calibration, and colour registration checks on Heidelberg and Komori machines.
• Independently performed trials for new work orders on both machines, assessing paper compatibility and machine settings.
• Supervised TAT and SLA dashboards to meet client specifications with zero escalations.
• Handled clients during production floor visits, demonstrating machine operations and explaining quality output standards.

Operations at Rmoss Prints Private Limited, Mumbai (2012-11 – 2015-02)

• Operated Komori printing machine, managing setup, makeready, ink settings, and full production runs.
• Ensured optimum Komori machine utilisation through effective job scheduling and run planning.
• Prepared material usage reports to track overall production costs and paper consumption.
• Managed daily estimation for various projects to assess paper, time, and manpower requirements.

Assistant Manager – Production at Times Group, Mumbai (2010-10 – 2012-10)

• Supervised and operated Heidelberg printing machine, implementing process improvements to increase print quality and reduce material wastage.
• Oversaw daily Heidelberg press operations including setup, makeready, colour calibration, and quality inspection.

Sr. Officer – Production at Times Group, Mumbai (2010-10 – 2012-10)

• Minimized down time of all machinery and ensured timely dispatch of job orders.

Officer – Production at Times Group, Mumbai (2010-10 – 2012-10)

• Planned overall jobs and ensured optimum machine utilization and timely deliveries.

SAP S/4 HANA – Production, Planning & Manufacturing – SAP (2022 – 2022)

Bachelor of Arts in Economics – Mumbai University (2012 – 2012)

Executive Program in General Management: Business Management – IIM Calcutta (2010 – 2010)

Diploma in Printing Technology: Printing – Government Institute of Printing Technology (2006 – 2006)