Customer Service Manager at Trigon Packaging (2026-03 – Present)
- Monitor the full production order cycle, from pre-press setup to final delivery, ensuring quality control at every stage.
- Oversee machine scheduling and coordinate with the production team to ensure timely job completion.
- Conduct production floor reviews to verify output quality, machine performance, and adherence to job specifications.
- Handle clients during production visits, explaining machine operations and production processes to ensure alignment with expectations.
- Lead initiatives to improve production efficiency, reduce wastage, and increase repeat business through quality output.
Client Relationship Manager at Intoset Packaging and Realty (2023-05 – 2026-02)
- Coordinated between clients and production teams to ensure packaging was delivered on time and as per agreed specifications.
- Conducted client walkthroughs of the production floor, explaining machine capabilities, production processes, and quality benchmarks.
- Resolved delivery and product quality issues promptly by working directly with machine operators and production supervisors.
- Monitored machine output quality throughout production runs and ensured highest standards of customer retention through reliable output.
Quality Assurance Engineer at EFI, Mumbai (2022-03 – 2023-04)
- Worked on different ERP modules – job management, purchasing, inventory receipt.
- Provided live support post implementation and training to end users.
- Executed daily testing, reported bugs and defects, and performed upgrading of different servers.
Production, Planning and Manufacturing at SAP S/4 HANA (2021-09 – 2022-01)
- Fair knowledge of Production Planning – Master data.
- Gained exposure of Bill of Material, work center, routing and production version.
- Understanding of Make to Order and Make to Stock strategy.
Printer – Quality Control & Customer Relation at Masar Printing, Dubai (2015-03 – 2021-08)
- Operated and supervised Heidelberg and Komori printing machines across full production runs, ensuring consistent print quality and minimal downtime.
- Managed production and conducted real-time review of critical job orders on both Heidelberg and Komori presses.
- Performed machine setup, makeready, ink density calibration, and colour registration checks on Heidelberg and Komori machines.
- Independently performed trials for new work orders on both machines, assessing paper compatibility and machine settings.
- Supervised TAT and SLA dashboards to meet client specifications with zero escalations.
- Handled clients during production floor visits, demonstrating machine operations and explaining quality output standards.
Operations at Rmoss Prints Private Limited, Mumbai (2012-11 – 2015-02)
- Operated Komori printing machine, managing setup, makeready, ink settings, and full production runs.
- Ensured optimum Komori machine utilisation through effective job scheduling and run planning.
- Prepared material usage reports to track overall production costs and paper consumption.
- Managed daily estimation for various projects to assess paper, time, and manpower requirements.
Assistant Manager – Production at Times Group, Mumbai (2010-10 – 2012-10)
- Supervised and operated Heidelberg printing machine, implementing process improvements to increase print quality and reduce material wastage.
- Oversaw daily Heidelberg press operations including setup, makeready, colour calibration, and quality inspection.
Sr. Officer – Production at Times Group, Mumbai (2010-10 – 2012-10)
- Minimized down time of all machinery and ensured timely dispatch of job orders.
Officer – Production at Times Group, Mumbai (2010-10 – 2012-10)
- Planned overall jobs and ensured optimum machine utilization and timely deliveries.
