Sunil Khoday
Deskside Support Engineer (L2) | Enterprise End-User Support | Immediate Joiner
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About
Customer-focused IT Support Engineer with 8+ years of experience providing L1/L2 technical support, troubleshooting, and workplace technology services in enterprise environments. Experienced in resolving employee IT requests through ticketing systems, supporting Microsoft 365 applications including Outlook, Microsoft Teams, and OneDrive, and managing end-user devices throughout their lifecycle. Skilled in IT asset tracking, device provisioning and deployment, Windows troubleshooting, Active Directory, mobile device management, SLA compliance, and knowledge-base documentation.
Strong communicator committed to delivering a friendly, patient, and reliable support experience to technical and non-technical users.
Microsoft Certified Technology
Specialist (MCTS). Available for immediate joining.
Experience
Digital Marketing Executive at Digi Prime Tech (2026-06 – Present)
- Supporting digital marketing activities for a healthcare consultancy, including Local SEO, Google Business Profile, and social media marketing.
Desktop Support Engineer at Aequs Pvt. Ltd. (2025-04 – 2025-10)
- Delivered onsite and remote technical support for Windows systems, enterprise applications, and end-user devices.
- Installed, configured, and deployed Windows operating systems and applications, including Dataman, Sophos, Commvault, and Zabbix.
- Supported industrial PCs, production-floor workstations, and touch-screen calibration.
- Diagnosed hardware, software, and connectivity issues while maintaining SLA compliance.
- Used Zoho Assist to provide remote technical assistance.
Desktop Support Engineer at IGT Solutions Pvt. Ltd. (2023-11 – 2025-01)
- Delivered L1/L2 support for Windows 10/11 desktops, laptops, printers, peripherals, and employee IT requests.
- Configured and troubleshot Microsoft 365, Outlook, Microsoft Teams, Zscaler, and Netskope.
- Managed IT asset inventory, hardware allocation, tracking, and asset records.
- Created technical documentation and knowledge-base articles to improve troubleshooting consistency and support efficiency.
- Investigated operating system, application, and network connectivity issues, ensuring timely ticket resolution within SLA requirements.
Senior Engineer at SLK Software Pvt. Ltd. (2017-07 – 2023-05)
- Provided onsite and remote IT support to 2,000+ enterprise users, resolving 20+ tickets daily and serving as an escalation point for complex technical issues.
- Managed end-user device allocation, de-allocation, workstation setup, desktop configurations, software installations, and IT asset records.
- Supported Microsoft 365 applications, including Outlook, Teams, and OneDrive, along with Active Directory account administration and access-related requests.
- Troubleshoot Windows operating systems, Citrix, VDI, VPN, SAP, browsers, hardware, and enterprise applications.
- Working knowledge of Intune.
- Resolved LAN, Wi-Fi, DNS, DHCP, and network connectivity issues.
- Managed mobile devices through IBM MaaS360 and supported endpoint security solutions.
- Coordinated with internal teams and vendors during office relocation and infrastructure setup projects.
- Mentored junior team members and maintained service quality and SLA compliance.
- Received the “Excellent Job Award” for outstanding performance.
Desktop Support Engineer at Aequor Info TPL — Client: Atos (2016-06 – 2017-05)
- Provided first-level desktop support for Windows systems and enterprise users.
- Installed, configured, and maintained computers, software, and peripheral devices.
- Resolved helpdesk tickets received through phone, email, and walk-in support.
Technical Support Engineer at Value Point Systems — Client: EY (2014-08 – 2016-02)
- Delivered first-level technical support for desktops, laptops, printers, and end-user devices.
- Troubleshot hardware, software, and endpoint security issues.
- Escalated critical incidents to higher-level support teams in accordance with ITIL processes.
Education
Bachelor of Computer Applications (BCA) – C.V. Raman University, Bilaspur (2016)
Diploma in Electronics and Communication – Rural Polytechnic, Hulkoti (2007)
