Vincent J

L2 IT support professional currently working at Aforeserve, handling laptop and desktop diagnosis, Windows troubleshooting and ticket-based user support. Builds on 5+ years of hands-on hardware and Windows support across service-centre, freelance and client-facing roles, with experience in hardware fault isolation, OS imaging, LAN/Wi-Fi connectivity troubleshooting and remote support (RDP, TeamViewer). Documents incidents and repairs clearly and is looking to grow into IT infrastructure, networking and system administration.

L2 Laptop / IT Support - Aforeserve - Bengaluru, Karnataka

(2026-06)

• Provide L2 technical troubleshooting for laptops and desktops, diagnosing hardware, Windows, software and driver faults.
• Isolate and resolve hardware and component-level issues and support users with day-to-day technical problems.
• Troubleshoot network and connectivity problems reported by users.
• Handle tickets and incidents, document diagnosis and resolution, and escalate unresolved issues.

Technical Service Engineer - ArMee Technology, Bengaluru, Karnataka – Acer Authorised Warranty Service Centre - Bengaluru, Karnataka

(2025-06 - 2025-07)

Contract role

• Diagnosed hardware faults on Acer Aspire, TravelMate, Nitro and Extensa laptops and desktops by replicating reported issues and isolating defective components.
• Replaced warranty parts (screens, keyboards, batteries, hinges) following Acer service manual procedures.
• Documented fault codes, part serial numbers and repair outcomes, and submitted warranty claims through Acer's warranty management portal.
• Reinstalled and configured Windows using Acer recovery tools and validated functionality before handing devices back.

Freelance Computer Technician - Home-Based IT Services, Bengaluru, Karnataka - Bengaluru, Karnataka

(2023-11 - 2025-05)

Self-Employed

• Provided on-site and remote computer support to 40+ individual and small-business clients, managing scheduling, diagnosis and repair independently.
• Performed OS installations, software setup, data backup and recovery, and peripheral configuration (printers, routers, scanners).
• Resolved connectivity and hardware issues for clients and built repeat business through word-of-mouth referrals.
• Maintained client device inventory records and service logs in MS Excel, tracking repair status, parts and billing.

Laptop & Desktop Technician - SN Tech Solution, Bengaluru, Karnataka - Bengaluru, Karnataka

(2020-06 - 2023-10)

• Diagnosed and repaired hardware faults across 50+ HP models (Pavilion, Spectre, EliteBook, ProBook, Omen) using systematic fault isolation.
• Carried out screen replacements and clean Windows 10/11 installations using disk imaging tools.
• Delivered remote and on-site L1/L2 support to 100+ clients using RDP and TeamViewer.
• Performed preventive maintenance, driver updates and performance tuning.

Bachelor of Computer Applications - BCA - ISBM University, Bengaluru, Karnataka (2023 - 2026)

PUC / 12th Grade - Government Junior College, Santhipuram, Chittoor

SSLC / 10th Grade - R.B.B.P.A.M High School, Bengaluru